Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Dana Garcia

Dana M. Garcia, MD

Family Medicine

4.7 of 5
(824) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Garcia has relocated her practice to ARC Kyle Plum Creek, where she is accepting new patients. Her last day seeing patients at ARC South 1st was Friday, July 1. Read letter. Book Now ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333

More Info

“I chose Family Medicine because it allows me the opportunity to get to know my patients over the course of their whole lives. Not only is Family Medicine about treating disease, it is also about disease prevention, health education, and overall well-being. I care about my patients and like to spend time truly getting to know them, because I believe all aspects of their life contribute to their health. This way, together, we can decide the best care plan and help me consistently provide good, evidence-based care.”

Please see below for physicians she recommends to new patients wanting to establish care at ARC South 1st. 

Personal Summary

Dr. Garcia was raised in Los Angeles, CA, and decided to put roots down in Austin with her husband, who is a native of the city. When not at work, she likes to spend time exploring Austin, jogging, and spending time outdoors with her dog. So far, her favorite outdoor spots in Austin are Zilker Park and Lady Bird Lake. She also enjoys reading and exploring art museums and galleries. Dr. Garcia and her husband both love traveling and, as she says “have a lot of places left to cross off our list!”

Services Offered

Professional Positions and Honors

Dr. Garcia is a member of:
  • Austin’s Top Doctors 2021, Austin Monthly
  • Travis County Medical Society
  • American Academy of Family Physicians
  • Texas Medical Association

Recommended Resources

Joined ARC



B.A. in Molecular and Cell Biology, University of California Berkeley, 2005

Medical School

Virginia Commonwealth University School of Medicine, Richmond, VA, 2013

Residency / Internship

University of Southern California/California Hospital Medical Center, Los Angeles, CA, 2016


Board Certified in Family Medicine

Comments or Questions?