COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023
We're open on Thanksgiving
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
ARC After Hours clinics are open on Thanksgiving Day, Friday evening and throughout the weekend.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients
ARC Kyle Plum Creek
Ages seen from 9 to 99
Dr. Garcia was raised in Los Angeles, CA, and decided to put roots down in Austin with her husband, who is a native of the city. When not at work, she likes to spend time exploring Austin, jogging, and spending time outdoors with her dog. So far, her favorite outdoor spots in Austin are Zilker Park and Lady Bird Lake. She also enjoys reading and exploring art museums and galleries. Dr. Garcia and her husband both love traveling and, as she says “have a lot of places left to cross off our list!”
“I chose Family Medicine because it allows me the opportunity to get to know my patients over the course of their whole lives. Not only is Family Medicine about treating disease, it is also about disease prevention, health education, and overall well-being. I care about my patients and like to spend time truly getting to know them, because I believe all aspects of their life contribute to their health. This way, together,we can decide the best care plan and help me consistently provide good, evidence-based care.”
A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Mon - Fri: 5:00pm - 9:00pm Sat & Sun: 8:00am - 5:00pm
Last appointment is 30 minutes before closing.
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
Great to meet Dr. Garcia. Very competent and courteous. Listened to my concerns and took appropriate actions.
Dr. Garcia took plenty of time with me and made me feel comfortable and assured. I appreciate that so much in a routine visit.
Dr Garcia was very nice and personable. I felt very at ease in speaking to her and with the appointment. Her nurse is always a sweet lady.
Staff were very helpful regarding some issues I was having with my insurance. Dr. Garcia is wonderful and helpful as always.
I love that Dr Garcia truly listens and makes you feel like a person instead of rushing you out the door.
Dr Garcia took the time to address my concerns and answer my questions without making me feel rushed. She seemed to really care.
Dr. Garcia has relocated her practice to ARC Kyle Plum Creek, where she is accepting new patients. Her last day seeing patients at ARC South 1st was Friday, July 1. Read letter.
Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)