Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Tera Brooks

Tera C. Brooks, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Brooks is currently accepting new patients. ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333

More Info

When I was around 11 years old, I remember watching the TV show “ER” and telling my parents I was going to be a doctor. I did an internship in high school and continued to volunteer. Being a doctor has always been my dream, and during my three years as a General Practitioner for the Army, I grew to love Family Medicine. I love getting to know my patients and seeing them progress to better health. I believe that caring for a patient is a journey you take together and it is important for both doctor and patient to know and agree on the route of care and treatment.

Personal Summary

Dr. Brooks grew up around Austin, TX and Albuquerque, NM. She served as a United States Army Captain, Medical Corps, from 2012-2016, in General Practice at Fort Hood, TX. When she is not at work, Dr. Brooks enjoys spending time with her family, and loves cooking and reading, in addition to taking up competitive running “as a challenge,” she says. She also enjoys learning about different cultures and languages, and is currently working on learning Spanish and Korean. One of Dr. Brooks’ favorite local spots is her parents’ home in Point Venture, where she enjoys the view of Lake Travis.

Professional Positions and Honors

Dr. Brooks holds these memberships and honors:
  • Member, Texas Academy of Family Physicians
  • Member, American Academy of Family Physicians
  • Member, Travis County Medical Society
  • The 2018 Sherilyn A. Gordon, MD, Memorial Award for Distinguished Leadership and Professionalism in Medical Education
  • The STFM 2018 Resident Teacher Award
  • Resident of the Year, 2017
  • Army Meritorious Service Medal, 2016

Recommended Resources

Joined ARC

2018

Education

BS in Psychology, Texas A&M University, College Station, TX, 2007

Medical School

Texas Tech School of Medicine, Lubbock, TX, 2011

Residency / Internship

Transitional year Internship, Madigan Army Medical Center, Tacoma, WA, 2012-2013
Houston Methodist Family Medicine Residency Program, Houston, TX, 2018

Languages

French

Comments or Questions?