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ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, March 14, 7:00pm – Sunday, March 15, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Kyle Plum Creek Ages seen: 18 - 99 Joined ARC: 2025
Dr. Moore currently has long wait times for new patients.
If Dr. Moore is your primary care physician or you have had an appointment with her in the last three years, book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
New and established patients who would like to book online can view additional scheduling options with the following recommended doctor or advanced practice clinician (APC). Click Book Now on their web bio to schedule.
ARC Kyle Plum Creek
ARC Center Street
Dr. Moore grew up in San Antonio, TX. In her free time, Dr. Moore and her partner love trying different restaurants in the area, working on their garden, and catching a movie at the Alamo Drafthouse. Among her favorite area locales is the Texas Hill Country, where her parents live.
I experienced first-hand as a patient how difficult it is to navigate the medical system, and decided to switch careers to medicine. I chose family medicine for the advantages of caring for all ages and the opportunity to build lasting and meaningful therapeutic relationships with my patients. I believe in practicing evidence-based medicine – the evidence is always changing and as clinicians, we have to be prepared to redirect care plans. I like to meet patients where they are in regard to their outlook on their health, and guide them to the most impactful changes they should consider.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
My second time there but felt very comfortable’n
Dr. Moore was easy to talk with. She explained everything easily.
Everything was wonderful. Everyone was so nice. Dr. Antoinette Moore is a wonderful physician. Brief me on everything explained things clearly where I could understand. She’s a jewel to ARC.
Dr. Moore was attentive and very thorough during my mother’s visit. She took the time to speak directly with my 86-year-old mother about her concerns and explained her approach to caring for her. Dr. Moore recommended running some blood work since it had been over a year, but overall she was pleased with my mother’s health. She also reassured my mom that she is there for her and explained that she could arrange home health services, such as physical therapy or nursing care, if my mother ever needed help but was unable to leave her home. We left the appointment feeling very supported and confident in Dr. Moore’s care. We are very pleased to have her as my mother’s doctor
Dr. Moore was extremely knowledgeable and helpful
Dr. Moore is a caring and excellent doctor who took time with me and a dressed all my concerns.
Welcome to the Family Medicine team at ARC Kyle Plum Creek!
January 27, 2025 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)