ARC Southwest After Hours will be closed Friday, June 12 - Sunday, June 14 due to building maintenance.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Ogheneyiruro Ugwu serves as a Pediatric Physician Assistant for ARC, caring jointly for Dr. James Anderson's patients in the area of Behavioral Health, specifically ADD and ADHD.
Ogheneyiruro Ugwu grew up in Nigeria and finished her medical training in the U.S. In her free time, she enjoys cooking, spending time with her family, and listening to music. Being relatively new to Austin, she and her family are enjoying exploring the city.
Our pediatric doctors and advanced practice clinicians (APCs) work closely with our dedicated ARC specialists who see children to coordinate your child's care. All ARC clinicians can access your child's health records directly without delay, resulting in more convenient and timely quality care for you and your child. Together, we emphasize prevention, evidence-based treatment, comprehensive care, and building long-term relationships.
Learn more about Physician Assistants.
I chose a career in medicine out of a deep desire to make a meaningful difference in people's lives by supporting their health and well-being. As a mom, I have a personal understanding of the unique challenges and joys of raising children, which drives my passion for pediatrics. I am motivated by the chance to impact individuals by addressing the physical and emotional aspects of health, and to form connections with families. I focus on the whole person and encourage patients to take an active role in their health, working collaboratively with the healthcare team to create personalized care plans. My goal is to provide compassionate, thoughtful care that promotes long-term health and well-being.
When you have concerns about your child’s mental or behavioral health, an ARC pediatric behavioral health physician or advanced practice clinician (APC) can work closely with you and your child to determine the kind of help and resources your child needs.
Learn More
Pharmacogenomic testing involves analyzing a patient's genetic makeup to understand how their genes influence their response to medications. This personalized approach helps tailor prescriptions, dosage, and treatment plans.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
PA was amazing!
Helped me with a conflict in scheduling to be able to try the televideo appointment. The provider was lovely and very understanding.
The PA Ugwa took time to listen and made changes to meds accordingly. Thumbs up!
My doctor is very helpful and kind. Her smile makes me feel safe.
Very convenient and fast
The PA Ogwa was very kind and listened to what we had to say. It was a pleasure speaking with her
Welcome to the Pediatrics team at ARC Far West!
March 24, 2025 < 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)