Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Round Rock Ages seen: 18 - 99 Joined ARC: 2014
Dr. Virani was born in India and grew up in Atlanta, Georgia. She loves spending time with her family, vacationing, cooking, trying new places to eat, and shopping – especially at the Outlet Mall in Round Rock!
Listening to my patients and giving them attention solves many of their problems and illnesses before they leave the clinic. I always wanted a career where I could help people, and medicine fulfilled both my own passion and the dreams of my family.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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An annual wellness exam helps you touch base with your ARC doctor, address health issues, and talk about preventative measures for you.
Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers mental health medication management for patients with behavioral or cognitive health conditions.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our providers are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and APCs cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Evry thing is good
I?m scheduled for a L knee revision 9/19/24, in Austin where my doctor is. I fell Tuesday right on my knees and my L knee took the brunt of it. I had to cancel 3 different appointments because I couldn?t bear the pain to stand on it. Thursday I had my appointment at ARC. So this doctor had an X-ray done, then she called my knee doctor, who also had access to my X-ray. The two of them worked it out for me. I have an appointment to see my knee doctor on 7/31, and this doctor gave me enough pain killers to last me til I see my surgeon. Unbelievably good customer care, exactly what it means to go above & beyond in caring for your patient. If Dr Leong retires, I want this doctor to take over my care!
Everything was fine and the staff and doctor were very nice and professional. I just should’ve pushed harder for more testing in the moment. It wasn’t until I researched bursitis that I had more questions. Thank you.
Dr Virani is someone I trust 100%. She provides excellent care, listens, then gives advise and explains the next steps. She’s an excellent PCP. My only feedback is it takes two months to get an appointment. 😒 sometimes two months can be a long time.
Dr Virani is just a wonderful Dr. she listens and talks things through with me, nothing but great thinks to say for her and her staff.
Dr Virani really listened to me, even though my issues are confusing and not easily diagnosed. She was thorough and compassionate.
Dr. Virani is currently accepting new patients | Telemedicine visits are available.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)