Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Karla Waller

Karla T. Waller, MD

Obstetrics/Gynecology (Ob/Gyn)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Waller is currently accepting new patients at: ARC Medical Plaza Specialty
📞 512-260-1581📞 512-260-1581

More Info

Women’s health is my passion, and my goal is to care for every patient with the same compassion and high level of care that I would like for myself or my loved ones. Helping women throughout all stages of life is why I became an Ob/Gyn, and I enjoy helping women achieve their health goals, whether gynecologic issues or achieving a pregnancy. I look forward to connecting with each patient and continuing to provide evidence-based, high quality care.

Labor and Delivery services provided at: 

Personal Summary

Dr. Waller is originally from Nicaragua and relocated to Miami, Florida,, as a teenager. While in medical school in San Antonio, she joined the Air Force Medical Corps. During her time as an active duty Ob/Gyn, Dr. Waller served a total of 10 years in the armed forces, at Langley Air Force Base and Scott Air Force Base. In her spare time, Dr. Waller enjoys going to the park with her two sons, as they love being outdoors and exploring what nature has to offer. She also enjoys cooking, salsa dancing, pottery, and live art performances.

Professional Positions and Honors

Dr. Waller holds these memberships and honors: 
  • Member, Travis County Medical Society 
  • Member, American College of Obstetricians and Gynecologists 
  • Member, American Medical Association 
  • Administrative Chief Resident, San Antonio Military Medical Center, 2016 
  • Uniformed Services University of the Health Science Faculty Award, United States Air Force, 633rd Medical Group, Langley Air Force Base, VA, 2017

Recommended Resources

📅 Request an Appointment with Karla T. Waller, MD

Joined ARC

2019

Education

BS in Exercise Physiology, Summa Cum Laude, University of Florida, Gainesville, FL, 2007

Medical School

University of Texas Health Science Center at San Antonio, TX, 2012

Residency / Internship

San Antonio Military Medical Center, San Antonio, TX, 2016

Certification

Board Certified in Obstetrics and Gynecology

Languages

Spanish

Comments or Questions?