Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Effective June 8, 2026, Michael Farris, PA-C, is seeing patients at ARC South Specialty, ARC Cedar Park Building B, ARC Greenlawn Specialty and ARC Southwest. This move may affect upcoming appointments. Please check all notifications from ARC for visit details and address before any upcoming appointments.
Michael Farris, an “Army brat,” lived in Germany and all over the United States before moving to Oklahoma for high school and college. When he’s not at work, Michael enjoys riding his motorcycle (when it’s not too hot!) and watching his children participate in athletics. His favorite Central Texas spot is the Devil’s Backbone in the Texas Hill Country.
Learn more about Physician Assistants.
I began working with an orthopedic spine surgeon part-time while in Colorado Springs. I found it to be very interesting and challenging at the same time, not only in the clinic, but also assisting in the operating room. That interest gradually evolved into my dedicated spine practice, which I really enjoy. Every patient I see gets 100% of my attention, to answer all their questions and develop a treatment plan for each one, so that each feels valued and heard during their appointment. Seeing my patients improve is the best part of my job.
An ARC physician or advanced practice clinician (APC) can help determine the cause of your back pain and provide treatment to relieve or reduce discomfort.
An ARC physician or advanced practice clinician (APC) can help provide care for middle back pain to relieve or reduce discomfort.
An ARC physician or advanced practice clinician (APC) can help determine the cause of your neck pain and provide care to relieve or reduce discomfort.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
512-259-3467 Fax: 512-406-7303
737-399-2200 Fax: 512-406-6299
737-272-0600 Fax: 512-406-7312
512-282-8967 Fax: 512-406-7351
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
I was very satisfied with my medical time with both Mr. Farris and his assistant. They listened, answered my questions and addressed my concerns. Thank you very much.
Very satisfied with the doctor , nurse and all the staff.
Michael is awesome. Whatever you pay him… it’s not enough..
Mr. Farris was helpful and enlightening about my neck issues. I plan to follow up with him in the future.
Dr. Farris love his bedside manner and his humor. Thank you for being my docotor.
Dr Farris is an excellent doctor who is very approachable and easy to talk to. He explains everything very thoroughly. His nurses very personable and informative as well. I enjoyed my visit in his office today.
Michael Farris is currently accepting new patients.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)