Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 16 - 99 Joined ARC: 2017
Michael Farris, an “Army brat,” lived in Germany and all over the United States before moving to Oklahoma for high school and college. When he’s not at work, Michael enjoys riding his motorcycle (when it’s not too hot!) and watching his children participate in athletics. His favorite Central Texas spot is the Devil’s Backbone in the Texas Hill Country.
Learn more about Physician Assistants.
I began working with an orthopedic spine surgeon part-time while in Colorado Springs. I found it to be very interesting and challenging at the same time, not only in the clinic, but also assisting in the operating room. That interest gradually evolved into my dedicated spine practice, which I really enjoy. Every patient I see gets 100% of my attention, to answer all their questions and develop a treatment plan for each one, so that each feels valued and heard during their appointment. Seeing my patients improve is the best part of my job.
An ARC provider can help determine the cause of your back pain and provide treatment to relieve or reduce discomfort.
An ARC provider can help determine the cause of your neck pain and provide treatment to relieve or reduce discomfort.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
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512-259-3467 Fax: 512-406-7303
512-454-4561 Fax: 512-406-7330
512-244-9024 Fax: 512-406-7342
512-443-1311 Fax: 512-406-6266
512-282-8967 Fax: 512-406-7351
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Very thorough explanation of everything!
I like my provider Michael Farris because he genuinely cares about how I am doing and what I can do to improve. His Nurse is always friendly and professional. I would recommend Dr. Farris unconditionally.
I made the appt. via mychart to see an orthopedic specialist for my sciatica without getting a referral from my GP. The lady at the front desk totally accommodated me. I didn't know that I must have a referral and the website didn't stop me from making the appt. She went out of her way to seek GP approval and get me in to see Ortho specialist right then. It took a little time and probably disrupted the flow of appointments but accommodated me none-the-less. Thank you!
Michael Farris is professional, kind, understanding, and a good listener.
Excellent service and assistance from Farris’ nurse and front desk tech. My legs and arms refuse to cooperate and allow me to stand from a waiting room chair. Their help was seamless and professional ! I appreciate it!!
I’m very grateful for attention that I received during my visit to the hospital.
Michael Farris is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)