Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Ramla Ali

Ramla Ali, MDVideo Bio


4.7 of 5
(76) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Ali is currently accepting new patients.
Learn more about prenatal visits and pediatric meet & greets.
ARC Pflugerville
📞 512-989-2680📞 512-989-2680

More Info

I wanted to become a doctor for as long as I can remember, inspired by my grandfather, a family physician who touched so many lives in his community with compassion and commitment to his patients and the well-being of others. I became passionate about preventive medicine at a young age. I love to see my patients grow from fragile little beings to energetic young adults. I believe in forming a close bond with the entire family in order to provide the best care for their physical and emotional well-being. Counseling patients and their parents as they cross various milestones is the best part of my job.

Personal Summary

Dr. Ali grew up in the coastal city of Karachi, Pakistan. When she’s not at work, Dr. Ali enjoys cooking, socializing, and baking, including baking for bake sales, friends and family. She and her husband are both “foodies at heart,” and like to try new places to eat as well as different dessert recipes. Although she’s lived in Austin for over 18 years, Dr. Ali still feels like she hasn’t explored Central Texas enough. She and her husband love Lake Travis, The Oasis, and the surrounding areas.

Services Offered

Professional Positions and Honors

Dr. Ali is a member of the Travis County Medical Society and the Texas Medical Association.

Recommended Resources

📅 Request an Appointment with Ramla Ali, MD

Joined ARC


Medical School

Sindh Medical College, Karachi, Pakistan, 2000

Residency / Internship

University of South Alabama Children’s and Women’s Hospital, Mobile, AL, 2008


Urdu and Hindi

Comments or Questions?