Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Crystal Berry-Roberts

Crystal S. Berry-Roberts, MD, MBA, FACOG

Obstetrics/Gynecology (Ob/Gyn)

4.8 of 5
(597) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Berry-Roberts is currently accepting new patients at: ARC South OB
📞 512-383-9752📞 512-383-9752

More Info

I chose my career in Ob/Gyn because of the opportunity to care for women through various stages of their lives, and help them see that their well-being is just as important as the well-being of those they take care of every day. I believe in listening to my patients so they know that their voice is valued in the healthcare process. I treat patients with respect and gratitude for entrusting me with their health or the health of their loved ones.

Labor and Delivery services provided at:
  • St. David's South Austin Medial Center

Personal Summary

In her free time, Dr. Berry-Roberts enjoys going to the park with her family, kickboxing, and finding new uses for old treasures (bargain shopping!). One of her favorite pasttimes in Austin is enjoying movies on the lawn at the Long Center for the Performing Arts.

Services Offered

Professional Positions and Honors

  • Member, Travis County Medical Society
  • Member, American College of Obstetricians and Gynecologists
  • Member, American Medical Association
  • Excellence in Teaching Award – Dedication to Medical Student Education, from Thomas Jefferson University Hospital, Philadelphia, PA, 2014
  • Medical Student Teaching & Appreciation Awards, NYU Medical Center, New York, NY, 2010-2011

Recommended Resources

📅 Request an Appointment with Crystal S. Berry-Roberts, MD, MBA, FACOG

Joined ARC

2014

Education

B.S., Millsaps College, Jackson, MS, 2002
MBA, Millsaps College Else School of Management, Jackson, MS, 2003

Medical School

University of Mississippi Medical Center Jackson, MS, 2010

Residency / Internship

Residency: Thomas Jefferson University Hospital, Philadelphia, PA, 2014
Internship: NYU Medical Center, New York, NY, 2011

Certification

Board Certified in Obstetrics and Gynecology

Comments or Questions?