Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Crystal Berry-Roberts

Crystal S. Berry-Roberts, MD, MBA, FACOG

Obstetrics/Gynecology (Ob/Gyn)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Berry-Roberts is currently accepting new patients at: ARC South OB
📞 512-383-9752📞 512-383-9752

Crystal S. Berry-Roberts, MD, MBA, FACOG - Obstetrics/Gynecology (Ob/Gyn) - Austin Regional Clinic

Crystal S. Berry-Roberts, MD, MBA, FACOG

Obstetrics/Gynecology (Ob/Gyn)

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

I chose my career in Ob/Gyn because of the opportunity to care for women through various stages of their lives, and help them see that their well-being is just as important as the well-being of those they take care of every day. I believe in listening to my patients so they know that their voice is valued in the healthcare process. I treat patients with respect and gratitude for entrusting me with their health or the health of their loved ones.

Dr. Berry-Roberts transferred her services from ARC Medial Park Tower to ARC South OB. If you would like to continue your care at ARC Medical Park Tower, Dr. Berry-Roberts highly recommends her Ob/Gyn colleagues below. Please call 512-451-0161 to schedule an appointment with one of the following providers:
 
Labor and Delivery services provided at:
  • St. David's South Austin Medial Center

Personal Summary

In her free time, Dr. Berry-Roberts enjoys going to the park with her family, kickboxing, and finding new uses for old treasures (bargain shopping!). One of her favorite pasttimes in Austin is enjoying movies on the lawn at the Long Center for the Performing Arts.

Services Offered

Professional Positions and Honors

  • Member, Travis County Medical Society
  • Member, American College of Obstetricians and Gynecologists
  • Member, American Medical Association
  • Excellence in Teaching Award – Dedication to Medical Student Education, from Thomas Jefferson University Hospital, Philadelphia, PA, 2014
  • Medical Student Teaching & Appreciation Awards, NYU Medical Center, New York, NY, 2010-2011

Recommended Resources

📅 Request an Appointment with Crystal S. Berry-Roberts, MD, MBA, FACOG

Joined ARC

2014

Education

B.S., Millsaps College, Jackson, MS, 2002
MBA, Millsaps College Else School of Management, Jackson, MS, 2003

Medical School

University of Mississippi Medical Center Jackson, MS, 2010

Residency / Internship

Residency: Thomas Jefferson University Hospital, Philadelphia, PA, 2014
Internship: NYU Medical Center, New York, NY, 2011

Certification

Board Certified in Obstetrics and Gynecology

Comments or Questions?