Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South Ob/Gyn Ages seen: 14 - 99 Joined ARC: 2014
In her free time, Dr. Berry-Roberts enjoys going to the park with her family, kickboxing, and finding new uses for old treasures (bargain shopping!). One of her favorite pasttimes in Austin is enjoying movies on the lawn at the Long Center for the Performing Arts.
I chose my career in Ob/Gyn because of the opportunity to care for women through various stages of their lives, and help them see that their well-being is just as important as the well-being of those they take care of every day. I believe in listening to my patients so they know that their voice is valued in the healthcare process. I treat patients with respect and gratitude for entrusting me with their health or the health of their loved ones.
Contraception (birth control) is any activity, medicine, or equipment used to prevent pregnancy. There are many types of birth control available for women who do not wish to become pregnant. The choice of a birth control method is a complex decision; ARC provids information and supporting patients' decision-making about birth control methods through contraceptive counseling.
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Mammograms play a key role in early breast cancer detection and can help decrease breast cancer deaths. Often, a mammogram can detect cancer, noncancerous or benign tumors, and cysts before they can be felt. ARC offers both 2D and 3D mammography screenings.
A gynecologist sees patients of all ages for a wide variety of health issues, including pap tests, menopause, UTIs, birth control, well-checks, and STD testing and treatment.
Obstetrical care is a term used to describe the management of both normal and complicated pregnancy as well as the delivery and postpartum periods.
ARC offers minimally invasive surgical care using one of the most advanced and sophisticated tools, the da Vinci® Surgical System. The da Vinci® Surgical System is a tool that utilizes advanced, robotic technologies to assist your surgeon with your operation. It does not act on its own and its movements are controlled by your surgeon.
Endometrial ablation is a procedure to remove a thin layer of tissue (endometrium) that lines the uterus. It's done to stop or reduce heavy menstrual bleeding.
Treating infertility requires knowing the causes. Female and male infertility can be caused by underlying diseases and conditions, including thyroid and parathyroid disorders & diseases and hormonal disorders.
Flu vaccine can help prevent a flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Hysterectomy is surgery to remove the uterus. In some cases, other parts of the reproductive system may be removed.
An ARC Ob/Gyn physician can help treat menopause symptoms and help prevent osteoporosis and will work with you to recommend lifestyle changes and possibly medicine.
Getting regular preventive care and screenings may help find cancer and other health risks early, when they are most treatable and more treatment options are available.
A pelvic ultrasound is a scan that looks at the organs and structures in your pelvic area.
STIs are infectious diseases passed from person to person through sexual contact. They may also be called STDs for sexually transmitted diseases.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Tubal ligation, or “tying your tubes,” is a surgical procedure that prevents you from becoming pregnant.
512-383-9752 Fax: 512-406-7336
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Berry Roberts gave me all the options and explained each. She was right to the point but also very reassuring. Dr. Berry Roberts is wonderful!
Dr. Berry-Roberts was very professional, courteous, and she listened to my concerns.
My only complaint was the 40 minute wait, but besides that, they were quick, efficient, and kind!
Everyone since person I talked to from the triage nurse who set up my appointments, to the sonogram tech to the receptionist at Dr. Berry-Roberts office were kind, respectful and caring. Dr. Berry-Roberts was outstanding and made my visit worth the wait.
I'm Grateful for Dr. Roberts listening to My concerns & Helping with My female issues, while I'm going thru menopause!!!❤️❤️❤️
Dr.Roberts is THEE best doctor ever! She was very gentle and caring. I would recommend her to anyone.
Dr. Crystal Berry-Roberts answers your questions about women's health care, birth control, and options now available in Texas. More.
July 7, 2022 1 min read
Dr. Crystal Berry-Roberts, Ob/Gyn at ARC South OB, and Austin Regional Clinic have been recognized as part of the Black Mamas ATX collaborative that will receive a $40,000 Impact Austin Social Innovation Grant to expand the program to Manor.
November 17, 2020 1 min read
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Dr. Berry-Roberts is currently accepting new patients at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)