Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Gustavo Diaz-Reyes

Gustavo A. Diaz-Reyes, MD, FACSVideo Bio

Ear, Nose, and Throat (ENT)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Diaz-Reyes is currently accepting patients at: ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333
ARC South 1st Specialty
📞 512-443-1311📞 512-443-1311

More Info

Growing up, I viewed medicine then, as I still do, as a profession that allows you to serve other people with a significant impact in their lives at a time of need. I believe in serving well, doing no harm, and treating patients as you would treat close and beloved relatives, presenting all the available options for treatment of his/her condition, and helping the patient choose the most reasonable one according to each individual situation.

Personal Summary

Dr. Reyes, a native of Cali, Colombia, enjoys spending time with his wife and three young daughters when he is not at work. He also tries to play some soccer or volleyball, hiking, and enjoys going to movies and concerts. Among his favorite local spots are Zilker Park and Hamilton Pool.

Services Offered

Professional Positions and Honors

  • Member, American Academy of Otolaryngology – Head & Neck Surgery
  • Member, American Head and Neck Society
  • Member, Fellow, American College of Surgeons
  • Member, Travis County Medical Society 

Recommended Resources

📅 Request an Appointment with Gustavo A. Diaz-Reyes, MD, FACS

Joined ARC

2016

Medical School

Escuela de Medicina, Universidad del Valle, Cali, Colombia, 1990

Residency / Internship

State University of New York at Buffalo, Buffalo, NY, 2002
University of Illinois, Chicago, IL, 2005

Fellowship

Fellowship in Head and Neck Oncologic Surgery, Sisters Hospital, Buffalo, NY, 1997
Fellowship in Head and Neck Reconstruction, Methodist Hospital, Indianapolis, IN, 2000

Certification

Board Certified in Otolaryngology

Languages

Spanish

Comments or Questions?