Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.
If you don’t respond to renewal or information requests from HHS, you could lose your coverage.
Attention Medicaid recipients: It’s time to renew! Look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering, or sent electronically to members who signed up for electronic notices.
Complete and return renewal packets and requests for information on time. Contact HHSC to report any changes (such as contact information, pregnancy, or household changes) as soon as possible.
No longer qualified for Medicaid?
Children: Most kids can still be covered through the Children’s Health Insurance Program / CHIP. For details, check your Medicaid notice or call 800-964-2777.
Adults: Adults may be able to get financial assistance to pay for a health insurance plan through the health insurance Marketplace. To apply, visit www.healthcare.gov or call 800-318-2596.
Update your information at YourTexasBenefits.com or call 2-1-1 and select option 2.
Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.
Atención beneficiarios de Medicaid: ¡Es momento de renovar sus beneficios! Esté atento a los avisos de renovación enviados por correo postal en sobres AMARILLOS que dicen “ACCIÓN REQUERIDA” en rojo, o por correo electrónico a quienes se inscribieron para recibir avisos electrónicos.
Llene y envíe los paquetes de renovación y las solicitudes de información a tiempo. Comuníquese con la HHSC para reportar cualquier cambio (como información de contacto, si hay un embarazo y cambios en el hogar) lo antes posible.
¿No califica más para Medicaid?
Niños: La mayoría de los niños todavía pueden obtener cobertura a través del Programa de seguro médico para niños/CHIP. Para obtener más detalles, consulte su aviso de Medicaid o llame al 800-964-2777.
Adultos: Los adultos pueden obtener cobertura del Mercado de seguros médicos. Visite www.healthcare.gov o llame al 800-318-2596.
Actualice su información en YourTexasBenefits.com o llame al 2-1-1 y seleccione la opción 2.
ARC MyChart downtime: Due to technical maintenance, ARC MyChart will be unavailable 7:00pm Saturday, June 10 to 7:00am Sunday, June 11. To schedule an appointment during this time, please call 512-272-4636 and press "1". You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients
ARC Far West Medical Tower
Joined ARC: 2022
Dr. Nguyen grew up in Austin, ”before the Domain was built and the area grew so much!” When he is not working, Dr. Nguyen enjoys the outdoors, exploring the wilderness, and especially hiking, one of his favorite pasttimes. He also recently started snowboarding, and regularly plays tennis. Dr. Nguyen’s favorite local spot is Mount Bonnell, where he enjoys the views.
Dr. Nguyen conducts major and minor surgical procedures at:
Growingup, I always enjoyed interactive activities and hands-on learning. General Surgery was the best fit for me as a career choice, and my training solidified my resolve. I tailor my care plan to each patient’s individual situation, using my training in both open and minimally-invasive techniques. I am passionate about providing the best comprehensive surgical care for my patients, working with them as a team to achieve their healthcare goals, including outcomes and quality of life.
Adrenalectomy is surgery to remove one or both of the adrenal glands located at the top of each kidney.
Advanced abdominal wall reconstruction procedures are done to help strengthen weakened abdominal muscles.
Alimentary tract procedures and treatment help treat the passageway of the digestive system that leads from the mouth and the rest of the passageways that food and liquids travel through.
An anal fistula most often happens from an anal gland that has developed a pus-filled infection (abscess). A fistula can also happen with certain conditions, such as Crohn’s disease, or it may happen after radiation therapy for cancer. An anal fissure is a tear in the tissue of your anus. A fissure is caused by the anal tissue stretching too much, which can happen during a hard bowel movement and causes pain and bleeding.
ARC general surgeons offer surgery and treatment for anorectal, abscesses and pilonidal sinus disease.
Our ARC General Surgeons can treat hundreds of breast diseases, ranging from benign tumors and cancers to injuries, from breast cancer to breast masses, lumps, or cysts.
A cholecystectomy is surgery to remove your gallbladder, a small organ under your liver. It's on the upper right side of your belly (abdomen), and stores a digestive juice called bile that is made in the liver. A laparoscopic cholecystectomy is less invasive, which means it uses very small incisions in your belly. The benefits of a laparoscopic proceduce is less bleeding and the recovery time is usually shorter than an open surgery.
ARC general surgeons can treat a range of issues, from benign tumors and cancers to injuries, for gastrointestinal problems and anal and rectal issues. General Surgeons routinely treat anal and rectal disorders, such as anal fissures, rectal cancer, Crohn’s disease and more, on a daily basis.
A colonoscopy is a safe and effective way to test for cancer in the colon or rectum (colorectal cancer). A colon cancer screening is typically a 20-30 minute outpatient procedure performed at a hospital or surgery center.
ARC offers minimally invasive surgical care using one of the most advanced and sophisticated tools, the da Vinci® Surgical System. The da Vinci® Surgical System is a tool that utilizes advanced, robotic technologies to assist your surgeon with your operation. It does not act on its own and its movements are controlled by your surgeon.
ARC general surgeons perform the surgical removal of cysts, tumors, or other tissue masses.
ARC general surgeons can help treat superficial lesions. These are lesions that affect the surface of the skin.
Gastric fundoplication is a procedure to treat GERD (Gastroesophageal Reflux Disease) to help keep the esophagus in the right place and to stop the backward flow of fluid (reflux).
ARC general surgeons offer general abdominal surgery to treat conditions that may affect your abdomen, stomach, or colon.
Hemorrhoidectomy/banding is a surgery to remove internal or external hemorrhoids.
If you suffer from a hernia, your doctor may suggest lifestyle changes to ease your symptoms, but surgery is considered the only way to permanently fix the problem. If your physician has recommended surgery to correct your hernia, an ARC General Surgeon is the right choice for you.
Pus may collect in tissues, organs, or spaces when an area in the body becomes infected. Incision and drainage can help treat or relieve the appearance of an abscess.
Laparoscopic fundoplication is a procedure for patients with acid reflux, oesaphagus issues, and hernias that don't respond to medicine treatments.
Long-term IV access involves putting a catheter in a vein in your arm, neck, or chest to allow medicine and other IV liquids into blood vessels.
A lymph node biopsy is a type of surgery done to remove lymph nodes, and helps find out if and how far cancer has spread in the body.
Parathyroidectomy is a minimally invasive surgery to remove one or more parathyroid gland or a tumor that's affecting a parathyroid gland.
Paraesophageal hernia is a type of hernia that is less commor, and happens when part of your stomach pushes up through the opening (hiatus) into your chest and is next to your esophagus.
Reflux surgery is a treatment to help relieve acid reflux symptoms and eliminate the need for medication.
Resection is a surgery to remove any part of the small or large bowel affected by benign or malignant conditions.
ARC general surgeons perform breast cancer treatment procedures, including lumpectomies, sentinel lymph node biopsies, mastectomies, and oncoplastic surgery.
ARC general surgeons can perform surgery to help treat uncomfortable gastric disorders.
ARC general surgeons can perform surgery to treat hemorrhoids, anal fistulas, fissures, and abscesses.
Many disorders of the pancreas require clinical care by a physician or other health care professional. Common disorders include pancreatitis, pancreatic cancer, and cystic fibrosis.
ARC general surgeons can perform surgery to help treat pilonidal cysts.
ARC general surgeons can perform surgery to help treat spleen disorders.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.
Thyroid ultrasounds help diagnose diseases or disorders of the thyroid by producing images of the area. If a mass or abnormality is found, an ARC general surgeon may perform a biopsy to determine treatment.
Ultrasounds use sound waves to produce an image of an area. If an abnormality is discovered, an ARC general surgeon may take a sample or biopsy to a lab for testing.
An upper endoscopy is a procedure to examine the inner lining of the upper digestive tract.
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Head & shoulders above the crowd.
I liked to visit your office Thank you so much
No long wait
The doctor explained the condition and answered all the questions I had. I was able to get in quickly for surgery and, later, for a follow up visit.
Everything was excellent about this visit. The nurse was extremely empathetic and made sure I knew she was listening to me. The same is true for the doctor. I truly appreciated the extra time he took at the end to explain in great detail the entire process.
We are happy to welcome Bao C. Nguyen, MD, General Surgery, to the team at ARC Far West Medical Tower.
February 23, 2022
1 min read
Dr. Nguyen is currently accepting new patients.
Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)