Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Merlin Abraham

Merlin J. Abraham, MDVideo Bio

Family Medicine

4.7 of 5
(131) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Abraham is currently accepting new patients at: ARC Pflugerville
📞 512-989-2680📞 512-989-2680

More Info

I chose Family Medicine because it gives me the opportunity to work with patients of all ages. Family practitioners can play such a pivotal role in improving health in families and communities by becoming a partner and encouraging wellness. I believe that in order to truly help a patient, we need to listen, build trust, and understand not only the patient but their family as well. My goal is to build good relationships and through that, encourage good health for all my patients.a

Dr. Abraham performs Nexplanon insertions and IUD insertions (both Paragard and Mirena).  Please call 512-989-2680 to set up an initial visit to discuss. 

Personal Summary

In her free time, Dr. Abraham enjoys running, especially along Lady Bird Lake, hiking, traveling, reading books and doing beadwork. Among her favorite Central Texas areas are Krause Springs and Jacob’s Well.

Professional Positions and Honors

Dr. Abraham is a member of
  • Travis County Medical Society
  • American Academy of Family Physicians
  • Golden Key International Honor Society

Recommended Resources

📅 Request an Appointment with Merlin J. Abraham, MD

Joined ARC

2015

Medical School

University of Capetown Medical School MBChB, Capetown, South Africa, 2006

Residency / Internship

University of Texas Southwestern, Austin, TX, 2015

Languages

Afrikaans, Xhosa, Malayalam

Comments or Questions?