Eligible U.S. residents can apply for and make changes to their Medicare plans from October 15 – December 7. Medicare is a health insurance plan for people ages 65 and up, or those with certain conditions or disabilities. It is important to know your options and pick a plan that lets you keep your ARC care team.
Tips for patients
Scheduling for COVID-19 vaccine appointments for ages 6 months+ is now available:
Scheduling for ARC flu clinics is now available. It's easy to get your flu shot:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Southwest Ages seen: 6 - 99 Joined ARC: 2013
Dr. Chen only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Dr. Chen enjoys spending time with family, reading, playing the piano, and traveling.
I consider it a great privilege to have the opportunity to take care of people when they are ill. I strive to provide compassionate and quality care for all my patients.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-282-8967 Fax: 512-406-7351
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
DR Chen goes up and above all expectations! He is an excellent and extremely knowledgeable. He goes through your entire medical history to make sure he doesn't prescribe something that can harm you and what asks a lot of questions to get to the bottom of it. Makes all pertinent tests and makes sure that you are getting the best care! He is truly outstanding and has the best bedside manner. He is one of the very best doctors I ever had.
The doctor was extremely helpful and focused on giving the best care possible. Did not feel rushed and unimportant. Leaving the appointment I felt confident in my treatment and recovery.
I have seen dr. CHEN in the past and his kind demeanor is willingness to explain every bit of me the appointment considering I was ill made me feel comfortable about what I was going through.
All good
The doctor was extremely thorough. He was friendly and helpful. He took time to explain everything to me and my wife.
Dr Chen and his assistant put my concerns at ease.
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)