Eligible U.S. residents can apply for and make changes to their Medicare plans from October 15 – December 7. Medicare is a health insurance plan for people ages 65 and up, or those with certain conditions or disabilities. It is important to know your options and pick a plan that lets you keep your ARC care team.
Tips for patients
Open Enrollment for a marketplace health plan on HealthCare.gov is open from November 1 – December 15 for your coverage to start January 1. Stay with your ARC care team by choosing one of the following health plans: Blue Advantage, MyBlue Health, Sendero, or UnitedHealthcare Exchange Plan.
Effective January 1, 2027, we are not in network with Superior's Ambetter Health Insurance Marketplace (HIM) plans.
All insurance plans accepted by ARC, including government plans, are listed online at ARCinsuranceinfo.com.
You can receive your flu shot and COVID-19 vaccine at the same time by booking a flu or COVID-19 vaccination appointment or requesting them at your next primary care visit.
Learn more about flu shots and COVID-19 vaccines at ARC.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Chen only sees patients for Same-Day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Dr. Chen enjoys spending time with family, reading, playing the piano, and traveling.
I consider it a great privilege to have the opportunity to take care of people when they are ill. I strive to provide compassionate and quality care for all my patients.
With ARC Same-Day care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
Learn More
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-282-8967 Fax: 512-406-7351
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Listened, was thorough.
Really like the doctor! He was very thorough! Explained everything to me. The doctors nurse were fun! Made the nervousness fade away 😊
Dr. Chen was very through. I scheduled a tele-visit for wheezing but he asked me to come to the clinic because he wanted to listen to my chest for the wheezing and then prescribed the appropriate medication.
Knowledge about bladder health and antibiotics
my first visit with Dr. Chen he is a real kind thoughtful doctor. He took time to explain to me my choices because I had poison ivy, steroid cream or steroidal. I could tell he was being very careful so I would understand which would probably work the best for me. I would go back to him anytime. He actually has a very nice personality too in a sense of humor. That’s not always the case with medical practitioners
He listen and checked my past visits and current complaints. And sent me for X-rays before making a diagnosis.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)