ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, July 18, 7:00pm – Sunday, July 19, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Vongprathoum grew up in a small town along the Louisiana bayou, St. Martinville. In her free time, she and her partner enjoy playing and napping with their two cats and dog. Dr. Vongprathoum also enjoys hosting dinner parties, traveling, discovering new cuisines and restaurants, and cooking. On a lazy day, she says, “I can spend the entire day watching movies or binge-watching the latest trash reality TV show.” Among her favorite area spots is the Texas Farmers’ Market in the Mueller area in Austin.
My interest in medicine began in high school after attending a “day with the docs” event as an outreach to rural students. I began to notice the disparities in my community first-hand through the lens of my father’s health, which fueled my passion to pursue family medicine to play a role in preventing chronic disease and help those with chronic disease navigate our health system. I am an advocate to the LGBTQIA+ community and practice adult gender-affirming care, honing those skills. I am also interested in diabetes and obesity medicine, especially with the continued development of new medications to treat these chronic diseases.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventive measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-404-0347 Fax: 512-406-6295
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Loved Dr Jenny. She is so personable and really listened. It was like talking to a friend who is a doctor. She was amazing
Dr was patient, listened well, addressed our concerns and offered options
I am fully satisfied with the front desk and back office staff, they are very knowledgeable in regards to my health care. My Doctor has provided me with great info and testing to set a plan forward for my future care. I feel heard and cared about and confident that I am on a better path to a healthy future with my family.
I had a great experience. I was able to get in to see Dr. Vonparthoum when I needed to. The guy who set up the visit was fantastic. He was very understanding and helpful. The nurse was great. The lady at the front desk was great. Everybody was great.
I thought the doctor was great - friendly and approachable, knowledgeable and capable.
Dr. was very kind. Made me feel at ease. Her nurse was great and made me feel at ease also!
Welcome to the Family Medicine team at ARC Center Street in Kyle!
September 23, 2024 < 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)