Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Shao-Chun Chang-Jackson

Shao-Chun Rose Chang-Jackson, MD, FACOG

Obstetrics/Gynecology (Ob/Gyn)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Chang-Jackson is currently accepting new patients at: ARC Center Street
📞 737-404-0347📞 737-404-0347

More Info

I first became interested in women’s health after my first-grade teacher developed ovarian cancer. She was later my pen pal for 10 years, detailing her struggle through her letters. Due to her strong will and her physicians’ dedication to treating her illness, she was able to survive an unheard-of amount of time with her diagnosis. I knew from that experience that I wanted to be able to treat all of my female patients with as much care and compassion as she experienced from her physicians. I believe that each patient’s healthcare needs are unique, and I strive to personalize their care. Every patient deserves to be empowered to make informed decisions about her health care. I believe strongly in evidence-based medicine and offering the full spectrum of surgical options tailored specifically to the patient. I will partner with her to arrive at the best treatment option available.

Personal Summary

Dr. Chang-Jackson grew up in Houston. When she is not working, she enjoys running, cooking, spending as much time as she can outdoors with her husband, and chasing after their three young children. One of her favorite area locales is Hamilton Pool.

Services Offered

Professional Positions and Honors

Dr. Chang-Jackson holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, Texas Medical Association
  • Member, American Association of Gynecologic Laparoscopists
  • Fellow, American College of Obstetricians and Gynecologists
  • 2020 Super Doctors Texas Rising Stars
  • Dean’s Teaching Excellence Award, 2014-2017, McGovern Medical School at The University of Texas Health Science Center at Houston

Recommended Resources

📅 Request an Appointment with Shao-Chun Rose Chang-Jackson, MD, FACOG

Joined ARC

2020

Education

BA in Plan II Honors, graduated with High Honors, The University of Texas at Austin, 2001

Medical School

The University of Texas Southwestern Medical Center, Dallas, TX, 2006

Residency / Internship

The University of Texas Southwestern Medical Center, Parkland Memorial Hospital, Dallas, TX, 2010

Fellowship

AAGL Fellowship in Minimally Invasive and Robotic Surgery in Gynecology, St. Luke’s-Roosevelt Hospital Center, Academic Affiliate of Columbia University, College of Physicians and Surgeons, NY, 2011

Certification

Board Certified in Obstetrics and Gynecology

Languages

Spanish

Comments or Questions?