Patient Information

Austin Regional Clinic is dedicated to providing quality health care. This Patient Guide is designed to provide you with important links, documents, and information to help maximize your healthcare experience at ARC. 

Appointment Scheduling Available 24/7

Don't wait 'til 8 to book your appointment, call your regular doctor's office 24 hours a day, 7 days a week.

Appointments may also be scheduled online through MyChartARC.com or at AustinRegionalClinic.com. You do not have to wait until your doctor's office is open to book an appointment.

When you call to schedule your appointment, please be prepared to describe your medical needs so the staff can schedule your appointment. Our scheduling staff will ask questions in an attempt to determine the best appointment for you.

Your call will most likely (but not necessarily) fall into one of the following categories:

  • True emergency (chest pains, severe injury, etc.)
  • Same-day illness (sore throat, flu, etc.)
  • Routine recheck appointment (blood pressure, post-surgery, etc.)
  • Routine physical exam
  • Medicine refills
  • Test results
  • Nurse and/or physician advice
  • Billing questions

If you need to schedule a same day appointment, we will always try to accommodate your request even if we must work you into an already full schedule.

At the time of your visit, if you have additional concerns you wish to discuss with your physician or provider beyond your original medical needs, you may be asked to schedule another visit.

No Show/Late Cancellation

Your appointment represents time that is allocated just for you. Please notify us as far in advance as possible if you will be late or if you need to cancel or reschedule your appointment. When possible, we appreciate a minimum of  24 hours' notice. Our goal is to see our patients when they want and need to be seen. Please help us accomplish this by taking your appointment time seriously and making a commitment to remember and keep it. Appointment cancellations may be made by phone, email, or online at MyChartARC.com.