Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Jay Zdunek

Jay R. Zdunek, DO, MBA

Family Medicine

4.9 of 5
(167) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Zdunek is currently accepting new patients | Telemedicine visits are available. Book Now ARC Far West
📞 512-346-6611📞 512-346-6611

More Info

“Health care is about taking care of people one at a time. I believe we should take care of our patients as we would our own family.”

Personal Summary

Dr. Zdunek is an avid outdoorsman and enjoys hunting, especially bow hunting, archery, fishing, golf, football, and wood-working. He has been involved in conservation and promotion of outdoor activities, and enjoys participating in community events. He and his family also enjoy the outdoor activities, music, food and art that Central Texas offers.

Services Offered

Professional Positions and Honors

Dr. Zdunek holds these memberships and positions:
  • Chief Medical Officer, Austin Regional Clinic
  • Chairman, ARC Executive Board
  • Medical Director, Seton/Ascension ACO Board
  • Diplomat, National Board of Medical Examiners
  • Member, Travis County Medical Society
  • Member, American Medical Association
  • Member, American Osteopathic Association
  • Member, American College of Physician Executives

Recommended Resources

Joined ARC



B.S. in Pre-Medical Services, University of Dayton, Dayton, OH, 1980
Masters of Business Administration, George Washington University, Washington, DC, 2007

Medical School

Chicago College of Osteopathic Medicine, Chicago, IL, 1985

Residency / Internship

Grandview Medical Center, Dayton, OH, 1986


Board Certified in Osteopathic Family Practice

Comments or Questions?