Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Elisabeth Clayton

Elisabeth A. Clayton, MDVideo Bio

Allergy and Asthma

4.8 of 5
(115) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Clayton is currently accepting new patients | Telemedicine visits are available. ARC Far West Medical Tower
📞 512-346-8888📞 512-346-8888
ARC Bee Cave
📞 512-676-2500📞 512-676-2500

More Info

I chose a career in allergy-immunology because this field gives me the opportunity to help people feel better every day. My goal is to make sure every patient is heard and understood, and to incorporate my patient’s perspective into my treatment plan.

Dr. Clayton grew up in Denver, CO. When she is not working, she enjoys spending time with her family, watching movies, and enjoying new restaurants. Though relatively new to Central Texas, one of Dr. Clayton’s favorite local spots is the Alamo Drafthouse.

ARC has adjusted allergy shot frequency and clinic schedules to allow for greater time between shots and social distancing in our lobby areas where patients must wait for 30 minutes after their shot. This safety precaution results in less open slots per day. Your allergist will notify you about your new schedule. We appreciate your understanding as we continue to balance patient care and safety.

Services Offered

Professional Positions and Honors

Dr. Clayton holds these professional memberships and honors:

  • Member, Travis County Medical Society
  • Member, American Academy of Allergy, Asthma, and Immunology
  • Member, American College of Allergy, Asthma, and Immunology
  • Commendation for Excellence in Medical Student Teaching, 2014
  • Commendation for Excellence in Patient Communication, 2013
  • Austin’s Top Doctors 2021, Austin Monthly
📅 Request an Appointment with Elisabeth A. Clayton, MD

Joined ARC

2019

Education

B.A. in History, Magna Cum Laude, Barnard College, Columbia University, New York, NY, 2006

Medical School

State University of New York, Downstate College of Medicine, Cum Laude, Brooklyn, NY, 2012

Residency / Internship

UCLA Medical Center, Los Angeles, CA, 2015

Fellowship

Fellowship in Allergy-Immunology, Northwestern University Feinberg School of Medicine, Chicago, IL, 2017

Certification

Board Certified in Allergy & Immunology and Internal Medicine

Languages

Spanish

Comments or Questions?