Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Elisabeth Clayton

Elisabeth A. Clayton, MD

Allergy and Asthma

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Clayton is currently accepting new patients at: ARC Bee Cave
📞 512-676-2500📞 512-676-2500
ARC Dripping Springs
📞 512-829-9118📞 512-829-9118

More Info

I chose a career in allergy-immunology because this field gives me the opportunity to help people feel better every day. My goal is to make sure every patient is heard and understood, and to incorporate my patient’s perspective into my treatment plan.

Dr. Clayton grew up in Denver, CO. When she is not working, she enjoys spending time with her family, watching movies, and enjoying new restaurants. Though relatively new to Central Texas, one of Dr. Clayton’s favorite local spots is the Alamo Drafthouse.

Services Offered

Professional Positions and Honors

Dr. Clayton holds these professional memberships and honors:

  • Member, Travis County Medical Society
  • Member, American Academy of Allergy, Asthma, and Immunology
  • Member, American College of Allergy, Asthma, and Immunology
  • Commendation for Excellence in Medical Student Teaching, 2014
  • Commendation for Excellence in Patient Communication, 2013
📅 Request an Appointment with Elisabeth A. Clayton, MD

Joined ARC

2019

Education

B.A. in History, Magna Cum Laude, Barnard College, Columbia University, New York, NY, 2006

Medical School

State University of New York, Downstate College of Medicine, Cum Laude, Brooklyn, NY, 2012

Residency / Internship

UCLA Medical Center, Los Angeles, CA, 2012

Fellowship

Fellowship in Allergy-Immunology, Northwestern University Feinberg School of Medicine, Chicago, IL, 2017

Certification

Board Certified in Allergy & Immunology and Internal Medicine

Languages

Spanish

Comments or Questions?