Measles - Local update

Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.

Visit the DSHS website to track the current outbreak in Texas.

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Mckenzie Lavengco

Mckenzie E. Lavengco, PA-C Pronunciation Guide

Orthopedics
Hip CareKnee CareOrthopedics Adult Care

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients Available at Multiple Locations Ages seen: 45 - 99 Non-Surgical Provider Joined ARC: 2025

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About Mckenzie E. Lavengco, PA-C

  • Mckenzie Lavengco is working with Erin Dunlap, MD, and the Orthopedic team, and will begin seeing her own patients later this summer.

    McKenzie was born in Lafayette, LA, and grew up in Houston, TX. When she is not at work, McKenzie enjoys walking the trail with her dogs, cooking, Pilates, happy hours with friends, spending time with her family, traveling, tennis, golf, and snowboarding. Among her favorite local spots is Zilker Park, for ACL, Blues on the Green, Kite Festival, picnics, volleyball, and other activities.

    Learn more about Physician Assistants. 

I chose medicine because I like to understand how things work and also how to efficiently problem-solve - as with a puzzle, you have to find the pieces that make it whole, and I like a challenge. Orthopedics was an easy choice, as I played almost every sport growing up, which helps when working with patients and their treatment plans. I want my patients to feel heard and understood during their visit. I also want them to have a good understanding of their condition and all of their options, so they feel confident in their treatment plan.

Services

Fracture Care

Fracture Care

Fracture treatment to put the pieces of bone back in place, control the pain, give the bone time to heal, prevent complications, and restore normal use of the fractured area.

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Hip Arthritis Treatment

Hip Arthritis Treatment

Hip arthritis treatment offers comprehensive care to alleviate or reduce pain and improve mobility.

Hip Pain Treatment

Hip Pain Treatment

An ARC physician or advanced practice clinician (APC) can help determine the cause of your hip pain and provide treatment to relieve or reduce discomfort.

Knee Arthritis Treatment

Knee Arthritis Treatment

Knee arthritis treatment offers comprehensive care to alleviate or reduce pain and improve mobility.

Knee Pain Treatment

Knee Pain Treatment

An ARC physician or advanced practice clinician (APC) can help determine the cause of your knee pain and provide treatment to relieve or reduce discomfort.

Platelet-Rich Plasma (PRP) Injections

Platelet-Rich Plasma (PRP) Injections

Platelet-rich plasma (PRP) injections utilize platelet-rich plasma therapy to promote healing and reduce pain.

Steroid Injections

Steroid Injections

Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

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Viscosupplement Injections

Viscosupplement Injections

Viscosupplement injections introduce hyaluronic acid into your joints to help reduce pain and swelling.

Locations & Hours

Credentials

  • Board Certifications
    National Commission on Certification of Physician Assistants
  • Education
    BS in Biological Sciences, Louisiana State University, Baton Rouge, LA, 2018

    MS in Physician Assistant Studies, South University, Savannah, GA, 2022
  • Professional Positions
    • Member, American Academy of Physician Assistants

Mentions

Surgical providers

Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.

Non-surgical providers

Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)