Pay My Bill

We offer several different payment options and programs to help patients with their health care costs.

ARC MyChart UserGuest

photo of smiling man using laptop computer

Pay Bill Online

Austin Regional Clinic makes it easy to pay your bill online. We provide various options to make your payments.

Payments

Make a secure online payment using your credit card or checking account.

AutoPay

Set up secure automatic payments and never worry about missing a payment.

Insurance summary

View your insurance coverages, claims, referrals, and benefits information.

Paperless billing

Choose to receive your monthly statements electronically.

Billing account summary

View a summary of your clinic and hospital billing accounts, including your outstanding balance, account details, charges, and recent payments.

Payment FAQs

  • How to pay?

    Whether you are a patient whose healthcare plan requires a copayment for each office visit or you have more complex payment requirements, we welcome your business and our financial counselors will work with you to understand your healthcare plan's payment requirement.

    Your account balance is printed on your ARC payment receipt and may change as new charges and payments are posted. Please plan to pay at the time of service.

    Payments accepted:

    • Cash
    • Personal Check
    • Visa
    • Mastercard
    • Discover
    • ATM debit cards
  • Where to pay?

    Pay the way that is easiest for you.

    Austin Regional Clinic
    P.O. Box 660061
    Dallas, Tx 75266-0061

    • Pay at the clinic if you have an upcoming appointment before the due date
  • Is there an extra After Hours fee or charge?

    All office visits after 5:00pm Monday – Friday and all weekend and holiday visits include an office visit fee plus a $30 After Hours fee that some insurance plans cover. If your insurance plan does not cover the After Hours fee, we will send a billing statement for your review and payment.

  • Who do I contact if I have a question about my bill?

    If you have any questions regarding your bill or would like your account balance, you can contact our Customer Service in the following ways.

    • Contact us online or
    • Use the [Ask Customer Service] link from your ARC MyChart messaging center
    • Call at 1-512-407-8686
      Monday - Friday 7:30am – 9:00pm
      Saturday - Sunday 7:30am – 5:00pm

    Please include the following in all messages:

    • Patient name
    • Best phone number to reach you
    • Patient account number

    Zixit LogoARC e-mail responses will require you to create a secure login for ZixMail to view it. ZixMail is a secure messaging tool by Zixcorp.

    For more details concerning our payment policies, you can download a .pdf copy of any of our policies below:

  • Why did I get a bill for services I thought would be covered by my insurance?

    We receive many questions about medical bills that patients assumed would be covered by their insurance plan. Please know your insurance benefits before your visit, otherwise you may find yourself with additional expenses that we cannot control as a medical group. The documents below from Austin Regional Clinic (ARC) and Texas Medical Association (TMA) can help you better understand some of the most common questions we get.

  • What is the cost to complete FMLA paperwork?

    A $25 fee will be charged prior to completion of FMLA forms or other paperwork not directly related to medical insurance reimbursement of charges incurred at our office. Please allow five business days for the completion of these forms.