ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Monday, July 27, 10:00pm – Monday, July 27, 11:00pm. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
In his spare time, Dr. White loves camping and hiking with his two rambunctious boys.
Our pediatric doctors and advanced practice clinicians (APCs) work closely with our dedicated ARC specialists who see children to coordinate your child's care. All ARC clinicians can access your child's health records directly without delay, resulting in more convenient and timely quality care for you and your child. Together, we emphasize prevention, evidence-based treatment, comprehensive care, and building long-term relationships.
Raising a child is a rewarding as well as a challenging experience. My goal is to help parents enjoy the experience as well as ensure their child's full potential is reached. I love being a pediatrician! Children make my job enjoyable every day. They bring their own unique personality to each visit. I look forward to developing a strong partnership with you and your child to achieve and maintain good health. This includes healthy eating habits, an active lifestyle, and keeping up to date on all recommended vaccinations. I value being a resource to you and your family. I'm open to any concerns or questions you may have.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
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Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctor's or advanced practice clinician's (APC) philosophy of caring for infants, children, and teens.
Our dedicated pediatricians and advanced practice clinicians (APCs) offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-244-9024 Fax: 512-406-7342
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
This was the first time we saw Dr. White. He was very personable and made the visit comfortable. He answered all my questions and didnt make me feel rushed or like he didn't care. We also got there earlier than our appointment time and were called back and seen super quick.
Great visit with Dr. White. Looking forward to bringing our baby here.
The doctor was supposed to call me to have the appointment and never did. When I called they said they had check me in ahead of time, but that the doctor would call me for the actual appointment. I asked how do you know if they have tried to call me, she said I would see now that there was not answer when they tried to call or that they attempted to call. I said ok and referenced my number to call me. Yet no one ever did. It was a waste of my time to wait for them to call me! Extremely disappointed.
We love ARC, especially Dr. White. He is kind, responsive, thorough and all around a great Dr. Thank You!
Front desk, nurse, and Dr White were amazing.
Being able to get an appointment at the last minute today after a scare we had and a hospital visit we appreciate the immediate help. With a newborn this was very much appreciated as we would much rather be safe than sorry.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)