Labor Day, Monday, September 7: ARC Far West, ARC Round Rock, and ARC Southwest After Hours Clinics will be open 8am - 5pm on Labor Day, Monday, September 7. All other ARC clinics will be closed in observance of Labor Day.
Scheduling for ARC flu clinics is now available. It's easy to get your flu shot:
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Jefferson only sees patients for Same-Day illness and injury at ARC clinics as needed.
Dr. Jefferson grew up in Chicago, IL. In her free time, she enjoys running and cross training for running, running marathons, half-marathons, and hiking. Dr. Jefferson has run marathons on all seven continents and volunteered as a physician at medical tents in the Chicago Marathon for seven years. Her favorite spot is “in my new home that I enjoy with my beloved German shepherd, Simba!”
No other profession gives me the satisfaction of directly making an impact on someone else’s life. I believe in being honest, direct, and making sure that my patients’ care is as simple as possible in a language that they understand.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
Learn More
With ARC Same-Day care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-272-4636 Fax:
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
I appreciate you squeezing me in the same day! Thank you.
Too quick and impersonal
Everything was good. Very attractive.
The visit felt very rushed. Seemed like the decision of diagnosis was primarily on urinalysis. I had already done 3 self tests and they were positive. However, the urinalysis as not back so I did not find out plan of care until 3 hours later. Pharmacy also had an issue filling prescription making it difficult to get the perscription completed before they closed. It is 8:50pm and Pharmacy is still not finished. Appointment was at 2:30 pm.
Easy to make a same day appointment. When I arrived the wait time was very minimal from start to finish. Thank you.
You were great
Welcome to the ARC Family Medicine Same-Day Care team!
November 8, 2023 < 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)