Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Float Physicians and APCs Ages seen: 0 - 99 Languages: Telugu Joined ARC: 2023
Dr. Jefferson only sees patients for same-day illness and injury at ARC clinics as needed.
Dr. Jefferson grew up in Chicago, IL. In her free time, she enjoys running and cross training for running, running marathons, half-marathons, and hiking. Dr. Jefferson has run marathons on all seven continents and volunteered as a physician at medical tents in the Chicago Marathon for seven years. Her favorite spot is “in my new home that I enjoy with my beloved German shepherd, Simba!”
No other profession gives me the satisfaction of directly making an impact on someone else’s life. I believe in being honest, direct, and making sure that my patients’ care is as simple as possible in a language that they understand.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Learn More
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-272-4636 Fax:
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Everyone was very kind and friendly; just wish I’d had more time with the doctor.
Kind staff that care about you!
Was a walk in visit. Was seen with very little wait.
Nurse and Dr Jefferson were very good with my care today! Dr Jefferson, followed up very quickly with my lab results, and adjusted meds before I left the pharmacy! Thanks
Great physician . Incredible nurse.
It was an easy process from beginning to the end. I didn’t wait long and everyone was very friendly.
Welcome to the ARC Family Medicine Same-Day Care team!
November 8, 2023 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)