Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.
Visit the DSHS website to track the current outbreak in Texas.
ARC MyChart downtime: Due to technical maintenance, ARC MyChart will be unavailable 7:00pm Saturday, May 17 to 7:00am Sunday, May 18. To schedule a Family Medicine, Internal Medicine, or Pediatric appointment during this time, please call 512-272-4636 and press "1". You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Hutto Ages seen: 0 - 99 Joined ARC: 2022
Heather grew up in a small town north of Dallas called Celina, TX. In her free time, she loves to socialize with friends, play board games, listen to Freakonomics podcasts, and try new foods. She also likes to learn more about wine, take care of her houseplants, and she dotes on her two dogs. Heather has also made it a goal to paint all cards she sends out for special occasions. When asked about her favorite area locale, she says, “Eldorado Café is a must!”
Learn more about Physician Assistants.
I always knew I wanted to work within the healthcare field and had actually considered becoming an optometrist or a pharmacist. I soon realized I thrived on patient contact and constantly learning, so I chose to become a physician assistant. I love dermatology, as it combines minor procedures and chronic care, and I believe each and every person in their lifetime will need dermatology care. Patient education is a huge factor in my visits. I want the patient to feel welcome and comfortable within a vulnerable space, and leave their visit understanding the majority of what I told them.
Your ARC dermatologist or advanced practice clinician (APC) will help you decide on the best treatment plan for your acne.
Learn More
A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.
Your ARC dermatologist or advanced practice clinician (APC) works with you to provide care to help ease chronic skin conditions like psoriasis, eczema, lupus, etc.
Detecting severe skin conditions early can improve your quality of life. Our ARC dermatologists and advanced practice clinicians (APCs) can provide the proper care for skin cancer and other skin lesions.
An ARC dermatologist or advanced practice clinician (APC) can evaluate, diagnose, and treat bacterial, viral, and fungal infections.
Find out what is causing your hair loss and nail disorders and receive treatment to get them back to a healthy state.
Dermatologic therapy injections that deliver medication deep into the muscle or skin lesions.
The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.
Contact dermatitis is a reaction that happens after your skin comes in direct contact with certain substances. Patch testing can be done to find the substance that's causing the rash.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-846-1244 Fax: 512-406-7324
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Lenz (PA?) was wonderful, put me at ease (I had a rash) She did a special test to make sure it wasn’t contagious. She answered all questions & said I could call her w/ any questions, very kind & not in a rush. Her nurse was very helpful too.
Excelente la atención muchas gracias por el servicio
What a great experience! Always so grateful for the help at ARC Hutto and with Nurse Practioner Lenz
Staff at the front desk, Dr. Heather and her nurse were all exceptional
Very nice. Took care of all my issues.
Heather is great. She listens to your concerns and provides treatment with excellent instructions. She is knowledgeable and also compassionate. I am so happy to have found her
We are happy to announce that Heather C. Lenz, PA-C, Dermatology has joined the team at ARC Center Street.
October 3, 2022 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)