Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.
Visit the DSHS website to track the current outbreak in Texas.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Northwest Hills Specialty Ages seen: 18 - 99 Joined ARC: 2024
Laurel Sunde grew up in San Diego, CA. In her free time, she and her husband enjoy the Austin music and culinary scene, “always something new to discover!” Playing piano, guitar, and singing gives her the opportunity to relax at home. In addition, Laurel enjoys water sports, running, and hiking the Austin greenbelt trails.
“Pursuing a career in nursing as a nurse practitioner felt like a natural next step in caring for and walking alongside people during challenging times, to provide support and healing. It is a privilege to provide the education and understanding that allows my patients to have the tools necessary to make sustainable changes toward a better quality of life. Education is at the core of my practice. The GI specialty allows me to develop a relationship and build trust with my patients and take the needed time to provide personalized care. It is important that I understand the needs and concerns of my patients, so we can work together toward a treatment plan they understand, feel comfortable with, is sustainable, and meets their goals.”
Screening tests for colorectal cancer, as well as methods to try to prevent it. In addition to regular colorectal cancer screenings, exercise and maintaining a healthy weight can reduce your risk of colorectal cancer.
Learn More
What you eat can contribute to digestive problems. Changing your diet and lifestyle, avoiding certain foods, and managing stress may offer significant benefits.
Gastroenterologists and advanced practice clinicians (APCs) can evaluate and provide care for diseases that affect the digestive system, which includes the gastrointestinal tract (esophagus, stomach, small intestine, large intestine, rectum, and anus) as well as the pancreas, liver, bile ducts, and gallbladder.
Helicobacter pylori (H. pylori) is a type of bacteria that infects your stomach. It can damage the tissue in your stomach and the first part of your small intestine.
IV delivered drug infusions for patients with inflammatory bowel disease (IBD).
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-344-0450 Fax: 512-406-7318
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
The courtesy
Great bedside manner explains everything in a way that is easy to understand. Never felt rushed. She is the best!
Sunde was truly amazing and listened to my concerns. She didn't want me to leave without a plan of action which truly appreciate! The medical assistant was also really friendly.
She spent a lot of time with me reading up on my recent history of health issues. She made recommendations that made me feel like there is light at the end of a dark tunnel .
Everyone was efficient and helpful. My appointment was completed in a timely manner.
Arc gives the best medical care. I drive an hour out of the way just to come here. All the doctors are very thorough and seem to actually care about there job and patients. I tell any and everybody that I highly highly recommend arc.
Welcome to the Gastroenterology team at ARC Northwest Hills Specialty!
June 10, 2024 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)