Independence Day, Friday, July 4: ARC Far West, ARC Round Rock, and ARC Southwest After Hours Clinics will be open 8am - 5pm on Independence Day, Friday, July 4. All other ARC clinics will be closed in observance of Independence Day.
Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.
Visit the DSHS website to track the current outbreak in Texas.
Pertussis, also known as whooping cough, is circulating in our area. The best thing you can do to guard your health against pertussis is check that you are up to date on your Tdap or DTap vaccines. If you suspect you may have contracted pertussis or came into contact with someone who was diagnosed, you should schedule an appointment with your primary care doctor or advanced practice clinician (APC). Read our pertussis local update.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Kyle Plum Creek Ages seen: 0 - 99 Languages: American Sign Language Joined ARC: 2016
Dr. Jones, who grew up in Dripping Springs, enjoys playing with her two children or being at one of their many activities, including dance, cheer, soccer, or T-Ball. She also enjoys watching college football and rooting for the TCU Horned Frogs! One of Dr. Jones’ favorite places is the Texas Hill Country.
I began my education in Habilitation of the Deaf (Deaf Education) and realized that I wanted to work with the deaf and hard of hearing in a different capacity. I enjoy working with families as the hearing loss is identified and then as the habilitation or rehabilitation takes place through hearing aids, cochlear implants, or other options. I feel it is important to treat each patient as an individual with his/her own personal needs, and to communicate with their families regarding their personal values, ideals, and communication needs.
A comprehensive diagnostic hearing evaluation is a full assessment of your hearing ability.
You can protect your hearing with custom-made hearing protection ear molds or ear plugs. Ear molds are custom-made in-the-ear devices that protect your hearing with noise-canceling abilities and channel and amplify sound.
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ARC audiologists can help you find the proper ear protection to keep you going in you're creative environment.
Evaluate your needs to improve your ability to communicate with the world around you and explore treatment options with an ARC audiologist.
Hearing aids can be customized to your hearing needs and lifestyle with the goal to make your hearing sharper and last longer. ARC offers a 30-day trial period with unlimited visits to help ensure a proper fit.
Hearing evaluations and hearing tests help determine if you are experiencing hearing loss and its severity.
ARC offers a wide selection of hearing protection systems to preserve and protect your hearing. We offer custom and universal fit devices to satisfy your level of comfort.
Audiologic, or hearing rehabilitation and counseling, aims to help you relearn the hearing abilities you may have lost due to hearing loss.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Over all the experience of my visit today was that I liked was the staff were so nice with a friendly smile .
Ms Jones truly cares about my hearing and how my hearing aids are working. This is the 4th year of working with her.
Cristi Jones was very helpful and informative She explained things to my understanding.
Dr. Jones did a great job cleaning on my ear and also assisting me with a new part of my hearing aid. Great job recommend her no matter where I go.
It?s liked Avery thing about my visit was great.
Very efficient. Thank you
ARC had numerous winners in “Best of North Hays County 2024,” sponsored by the Hays Free Press. See who placed!
January 17, 2025 < 1 min read
ARC Pediatrics, ARC Family Medicine, and ARC Urgent Care Services were named “Best” in the Austin American-Statesman/Austin 360 2023 Community Choice Awards – thanks to YOU!
September 20, 2023 < 1 min read
Going to SXSW? Read our audiologists’ tips to keep your ears safe and protect your hearing.
March 13, 2023 2 min read
Dr. Jones is currently accepting new patients at:
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)