Scheduling for ARC flu clinics is now available. It's easy to get your flu shot:
ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, September 12, 7:00pm – Sunday, September 13, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Frazier is an ARC Family Medicine physician who sees patients at ARC clinics as needed.
Dr. Frazier grew up in Lytle, TX, a rural south Texas farming community near San Antonio. Dr. Frazier spends her free time “trying to keep up with my very active and extroverted daughter.” She and her husband, also a family medicine physician, also share a dog, Bailey, that keeps them busy. The couple loves live music and going to the theatre. Among their favorite area activities are hiking/camping at Garner State Park and Lost Maples.
I believe in listening to the patient. They will tell you everything you need.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
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Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Doctor noticed pressure has been high lately and made sure I didn't leave without making follow up appt
Excellent and efficient care. From friendly front desk to nurse to doctor even radiologist! Thank you!!
Doctor Frazier & staff at church in we're great.
Dr was very attentive and thorough. Great bedside manner!
The doctors at ARC SW are consistently awesome.
The Dr was great and the entire process went very smoothly
Welcome our newest Network Float physician to the Family Medicine team.
March 23, 2023 < 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)