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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Kyle Plum Creek Ages seen: 3 - 99 Joined ARC: 2024
Gay Lynne only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Learn more about Advanced Nurse Practitioners.
Gay Lynne was born and raised in San Antonio, TX. In her free time, she loves being involved in the community, and completed the Team Kyle Academy and Citizens Police Academy through the City of Kyle. Gay Lynne also loves being in nature, and finds it healing. She has completed the year-long Certified Hays County Master Naturalist program and now volunteers in various projects throughout Hays and Travis counties. Gay Lynne’s favorite people to hang out with are her daughter and son-in-law, who live nearby. Among her favorite outdoor spots for hiking, learning, or just relaxing are Heroes Memorial Park in Kyle, Jacob’s Well, San Marcos River, Water Quality Protection Lands, McKinney Falls State Park, and the Emily Ann Theatre and Gardens.
I became a Registered Nurse in 2004 to honor my mom. She was an RN in the Army and a college professor, and I admired her so much for taking care of people and teaching others to do the same. After working nine years in the hospital and hospice, I obtained my Family Nurse Practitioner degree in 2015. I believe every person deserves an advocate to help navigate the healthcare system and set their own personal health goals. We can work together using evidence-based practices to achieve your goals. I want my patients to feel supported. I’m here for you, I want to help.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Gay Lynne was super friendly and made me feel very comfortable during my visit. She answered all my questions very thoroughly and made sure I was comfortable throughout the entire exam.
Everyone was so welling to help.
Everything was excellent.
Every one was helpful and concerned.
Looked at my reason for being there, treated it and done!
Gay Lynne Carson, APRN,FNP-C and her nurse. There is nothing negative that I can say they are both so professional and caring Explain everything very well to me and attended to me with a caring heart we definitely need more people like you in this world thank you again
Welcome to the Same-Day Care team at ARC Kyle Plum Creek!
February 7, 2024 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)