ARC has a limited supply of COVID-19 vaccines from Pfizer for ages 6 months and up. Patients can request the vaccine at already-scheduled visits. You can also schedule online at MyChartARC.com or call 512-272-4636. If online scheduling is not available, please check back frequently as COVID vaccine quantities change.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Kyle Plum Creek Ages seen: 3 - 99 Joined ARC: 2024
Gay Lynne only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Learn more about Advanced Nurse Practitioners.
Gay Lynne was born and raised in San Antonio, TX. In her free time, she loves being involved in the community, and completed the Team Kyle Academy and Citizens Police Academy through the City of Kyle. Gay Lynne also loves being in nature, and finds it healing. She has completed the year-long Certified Hays County Master Naturalist program and now volunteers in various projects throughout Hays and Travis counties. Gay Lynne’s favorite people to hang out with are her daughter and son-in-law, who live nearby. Among her favorite outdoor spots for hiking, learning, or just relaxing are Heroes Memorial Park in Kyle, Jacob’s Well, San Marcos River, Water Quality Protection Lands, McKinney Falls State Park, and the Emily Ann Theatre and Gardens.
I became a Registered Nurse in 2004 to honor my mom. She was an RN in the Army and a college professor, and I admired her so much for taking care of people and teaching others to do the same. After working nine years in the hospital and hospice, I obtained my Family Nurse Practitioner degree in 2015. I believe every person deserves an advocate to help navigate the healthcare system and set their own personal health goals. We can work together using evidence-based practices to achieve your goals. I want my patients to feel supported. I’m here for you, I want to help.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
My APRN Gay Lynn Carson was very attentive she listened to everything I had to say and wasn't dismissive she listened and helped with my issue and advised about some questions I had. She was very empathetic
Dr was great, knew what she was talking about. Answered all my questions.
Gay was very helpful and informative.
Definitely a great team of workers at this location. Thank you.
Everything was fine.
The NP was very nice and attentive would recommend.
Welcome to the Same-Day Care team at ARC Kyle Plum Creek!
February 7, 2024 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)