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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Armstrong is a native Texan, growing up in the Leander/Cedar Park area. When not at work, she enjoys spending time with her husband, teenage daughter, and their two dogs. With many family members in the area, Dr. Armstrong and her family are often at birthday parties or other get-togethers. She also enjoys bike rides, walking, and attending Zumba and other exercise classes. She says, “whether at the water park (like Schlitterbahn) or in the lake, we appreciate water activities!”
My younger sister has had hearing loss since infancy. I have always had an interest in her experiences and a passion to find ways to facilitate her communication abilities. As an Audiologist, I try to imagine myself in the patient’s/family’s position, to answer their questions and concerns, and utilize their feedback to help make recommendations to other patients.
Comprehensive evaluations and personalized care for children facing hearing and speech challenges.
A comprehensive diagnostic hearing evaluation is a full assessment of your hearing ability.
You can protect your hearing with custom-made hearing protection ear molds or ear plugs. Ear molds are custom-made in-the-ear devices that protect your hearing with noise-canceling abilities and channel and amplify sound.
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ARC audiologists can help you find the proper ear protection to keep you going in you're creative environment.
Evaluate your needs to improve your ability to communicate with the world around you and explore treatment options with an ARC audiologist.
Hearing aids can be customized to your hearing needs and lifestyle with the goal to make your hearing sharper and last longer. ARC offers a 30-day trial period with unlimited visits to help ensure a proper fit.
Hearing evaluations and hearing tests help determine if you are experiencing hearing loss and its severity.
Thorough evaluations to diagnose and address a wide range of auditory issues.
ARC offers a wide selection of hearing protection systems to preserve and protect your hearing. We offer custom and universal fit devices to satisfy your level of comfort.
Audiologic, or hearing rehabilitation and counseling, aims to help you relearn the hearing abilities you may have lost due to hearing loss.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
512-260-1581 Fax: 512-406-7309
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Kristen is Awesome! Very down to earth. Listed to all my questions and was not high pressure. She encouraged me to make the right financial decision for my hearing aid and was very thorough and explaining the pros and cons. I would recommend her to everyone! Absolutely fantastic to work with!
Dr Armstrong was nice and knowledgeable
Compassionate and understanding. Excellent clinical Audiologist.
I always get top rate care and attention from Kristen Armstrong. She takes time to answer any questions or concerns that I have.She?s the best
Kristen is so kind and caring and explains everything so well. The entire staff are amazing as well
Upfront staff was very calm and efficient helping a large group of people checking in separately around the same time. AUD Kristen Armstrong is an over the top doctor in audiology. I respect and trust her completely in her expertise and knowledge. She is a professional and looks at all aspects in what is best for her patients.
Going to SXSW? Read our audiologists’ tips to keep your ears safe and protect your hearing.
March 13, 2023 2 min read
Dr. Armstrong is currently accepting new patients at:
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)