Scheduling for COVID-19 vaccine appointments for ages 6 months+ is now available:
Scheduling for ARC flu clinics is now available. It's easy to get your flu shot:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Far West Ages seen: 10 - 99 Joined ARC: 2011
Dr. Higgs currently has long wait times for new patients.
If Dr. Higgs is your primary care provider, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
New and established patients who would like to book online can view additional scheduling options with the following recommended doctors or advanced practice clinicians (APCs). Click Book Now on their web bio to schedule.
Dr. Higgs enjoys running (“when I'm not injured,” she says), playing sports, and spending time with her family.
Being a good physician starts with understanding that each person is unique and has great value. Thus I do my best to provide care for each patient physically, emotionally, and spiritually.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I love me some Dr. Higgs! She is always so attentive and pleasant. I feel like I'm having a conversation with her about my health. I know docs have to see a lot of folks in a single day but she never makes me feel rushed. I very much appreciate that in her. I think its just part of her "bedside manner". 10 out of 10, for sure.
Dr Sarah Higgs is always engaging and interested in what's going on health wise. Excellent clinician.
Everything was on time and thorough.
Dr Higgs is a very good Doctor she Listens to me when I talk to her and tells me what is wrong with me and Prescribed me medication so I can get well right away I Love Her she is a wonderful Doctor I tell my relatives and Friends That she takes good care of me If they need A good Doctor go see her Thank You Have A Good Day
Takes the time to listen to my concerns and always makes a plan of action I can trust.
Dr Higgs always help me with my visit and I love that she she is very detailed on everything regarding my health! She is the best doctor!
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)