Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Far West Ages seen: 10 - 99 Joined ARC: 2023
Kristin Yeager grew up in Knoxville, TN, and moved to Austin in 2011. She loves spending time with her husband, two teenagers, and dog, and also enjoys traveling, exercising, and watching sporting events. One of Kristin’s favorite areas in Central Texas is Dripping Springs, though she says she loves all the things Austin has to offer.
Learn more about Advanced Practice Registered Nurses.
I love to take care of people! I really enjoy seeing people become healthy, and I love being part of that process if I can. I knew I wanted to take care of all patients of all ages, and I love the variety of health conditions, both chronic and acute, that family practice provides. I believe in partnering with patients and empowering them to take care of themselves both physically and mentally. Many health conditions can be prevented with healthy lifestyles, but I know I have to individualize my approach to this, as everyone has different life experiences that can affect their ability or willingness to accept all of my recommendations.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
Learn More
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Nurse was great! And of course Kristin was fantastic!! I made her my new PCP!! Making an appointment on MyChart is never very intuitive for a patient. I get that it makes sense to medical professionals, but not to me as a patient.
I love the information and being treated. The doctor touched on all my concerns and more. She gave me options of natural medicine instead of just putting me on a prescription I could get addicted to. Very nice
I was greeted with a warm smile by Dr. Yeager. I enjoyed our interaction during our visit. She made me feel understood and not rushed. Dr. Yeager really listens to the issues presented and is quick to list out options and is knowledgeable on all accounts. 10/10
Everyone was amazing from check-in until I left. Professional and kind, answered all my questions, and had me in and out in no time. Kristin was very thorough during my visit, and prompt in responding to my lab results. She is wonderful and now officially my PCP. Tech made my blood draw quick and painless, and we had a few laughs chatting about our pets. She could probably get blood from a rock, she is truly great at what she does. Thank you, ARC!
I have never felt so safe and welcomed before at a doctor's visit but Dr.Yeager and the staff were so attentive and amazing and took care of my concerns.
New provider and her nurse were excellent. I am looking to switch PCPs and might be able to now.
Welcome to the Family Medicine team at ARC Far West!
November 30, 2023 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)