Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Specialty and Pediatrics Ages seen: 0 - 99 Joined ARC: 2019
Dr. Lorenzo was born in Austin and grew up in Cedar Park. In his free time, he likes to run on the greenbelt and other trails around Austin, including Lady Bird Lake. Dr. Lorenzo enjoys spending time with his wife and young sons, playing with his dog at the park, touring local breweries and sampling the products. He also likes serving his community through various avenues with his local church.
I’ve been interested in medicine, specifically surgery, for as long as I can remember. My father was my first inspiration, where I could see early on how lives can be drastically changed for the better in a single day by taking away their pain or problem. I believe it is important to listen to my patients and have an open, informed discussion. Doing so allows for the best set of expectations and outcomes.
A colonoscopy is a safe and effective way to test for cancer in the colon or rectum (colorectal cancer). A colon cancer screening is typically a 20-30 minute outpatient procedure performed at a hospital or surgery center.
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ARC offers minimally invasive surgical care using one of the most advanced and sophisticated tools, the da Vinci® Surgical System. The da Vinci® Surgical System is a tool that utilizes advanced, robotic technologies to assist your surgeon with your operation. It does not act on its own and its movements are controlled by your surgeon.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Professional, compassionate, efficient.
Very knowledgeable and very nice.
The 40 minute wait with no apology or follow up from management. I manage a veterinary clinic with 20 employees, so I know mistakes happen, but I strive to resolve mistakes or miscommunication directly. Occasionally that means adjusting the cost of a service or product down to keep a client satisfied. Luckily, Dr. Lorenzo was very nice and thorough in his interactions.
I waited 45 minutes before being seen…
I had a wonderful experience Austin Regional Clinic! The staff was very friendly and Dr. Lorenzo answered all the questions I had and did an amazing job on my surgery.
Todo muy bien el todos muy amables gracias
Delfino Estevan Lorenzo, MD, ARC General Surgeon answers your questions about the advantages of using robotic surgery. Learn more about minimally invasive robotic surgery.
January 26, 2022 2 min read
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Dr. Lorenzo is currently accepting new patients at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)