Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Delfino Lorenzo

Delfino “Estevan” Lorenzo, MD

General Surgery

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Lorenzo is currently accepting new patients at: ARC South 1st Specialty
📞 512-443-1311📞 512-443-1311

More Info

I’ve been interested in medicine, specifically surgery, for as long as I can remember. My father was my first inspiration, where I could see early on how lives can be drastically changed for the better in a single day by taking away their pain or problem. I believe it is important to listen to my patient and have an open, informed discussion. Doing so allows for the best set of expectations and outcomes.

Personal Summary

Dr. Lorenzo was born in Austin and grew up in Cedar Park. In his free time, he likes to run on the greenbelt and other trails around Austin, including Lady Bird Lake. Dr. Lorenzo enjoys spending time with his wife and young son, playing with his dog at the park, touring local breweries and sampling the products. He also likes serving his community through various avenues with his local church.

Services Offered

Professional Positions and Honors

Dr. Lorenzo holds these professional memberships and honors: 
  • Member, Travis County Medical Society 
  • Member, American College of Surgeons 
  • Member, American Medical Association 
  • Member, Texas Medical Association

Recommended Resources

📅 Request an Appointment with Delfino “Estevan” Lorenzo, MD

Joined ARC

2019

Education

BS in Finance, University of Alabama at Tuscaloosa, Tuscaloosa, AL, 2010

Medical School

University of Texas Medical Branch, Galveston, TX, 2014

Residency / Internship

University of Missouri-Kansas City, Kansas City, MO, 2019

Comments or Questions?