Colleen S. Adkins, MD Pronunciation Guide

Allergy and Asthma

4.8of 5 | (400) | View Reviews

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Joined ARC: 2015

512-244-9024

About Colleen S. Adkins, MD

When she is not at work, Dr. Adkins enjoys cooking and trying new recipes. When the weather is nice, she loves spending time outdoors, swimming, playing tennis and golf. Most of all, Dr. Adkins enjoys being with her husband and two children. As new Austin residents, she and her family are enjoying exploring all that Austin has to offer, including delicious Tex-Mex and barbeque.
Meet Dr. Adkins
https://www.youtube.com/embed/WD9Et_VICzo?rel=0

I chose to specialize in Allergy and Immunology because the symptoms associated with allergic disease can severely impact a patient’s quality of life. I take great joy in diagnosing, educating, and helping patients of all ages enjoy life again. I also find the intricacies of the immune system to be fascinating. I practice with a focus on patient-centered care, addressing my patients’ concerns and improving their health and well-being.

Services

Allergy Drops and Shots: Allergy Drops and Shots

Allergy shots or drops can provide relief for your allergy symptoms. Both are effective and safe allergy immunotherapy treatments for seasonal allergies.

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Allergy History & Consultation: Allergy History & Consultation

At ARC, our Allergy and Asthma physicians diagnose and treat allergies; including pollen, mold, bee venom, pet dander, food, and notably in Austin, cedar; and asthma, which can be caused by allergies or by other triggers, such as exercise.

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Allergy Testing: Allergy Testing

Allergy tests will help you and your healthcare provider or allergist know what substances cause your allergy symptoms.

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Anti-IgE Therapy: Anti-IgE Therapy

Anti-IgE is a form of treatment for allergic conditions that has been approved for the treatment of moderate to severe persistent asthma and chronic idiopathic urticaria (hives with an unknown cause).
Food and Drug Challenges: Food and Drug Challenges

Food and drug challenges are done to help you identify an allergy to a specific food/drug and the amount of that food/drug it may take to cause an allergic reaction.

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Telemedicine Visits: Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

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Locations & Hours

ARC Four Points
11714 Wilson Parke Avenue Suite 150
Austin, TX 78726
Get Directions

737-247-7200 Fax: 512-406-7368

Mon-Fri: 7:30am - 5:00pm
Sat-Sun: Closed
ARC Medical Plaza Specialty
1401 Medical Parkway Building B, Suites 200, 211 & 220
Cedar Park, TX 78613
Get Directions

512-260-1581 Fax: 512-406-7309

Mon-Fri: 8:00am - 5:00pm
Sat-Sun: Closed
ARC Round Rock
940 Hesters Crossing Road
Round Rock, TX 78681
Get Directions

512-244-9024 Fax: 512-406-7342

Mon-Fri: 7:15am - 9:00pm
Sat: 8:00am - 5:00pm
Sun: 8:00am - 5:00pm
Mon - Fri: 5:00pm - 9:00pm
Sat & Sun: 8:00am - 5:00pm
Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.
COVID-19 Curbside Testing
Mon - Fri: 8:00am - 7:00pm (Closed 12:00pm - 1:00pm)
Sat & Sun: 8:00am - 5:00pm (Closed 12:00pm - 1:00pm)

Credentials

Board Certifications
Board Certified in Allergy and Immunology
Medical School
Indiana University School of Medicine, Indianapolis, IN, 2010
Fellowship
Allergy and Immunology Fellowship Program at The University of Alabama at Birmingham, Birmingham, AL, 2015
Residency
University of Alabama at Birmingham, Birmingham, AL, 2013
Education
B.S. in Microbiology and Cell Science with minor in Chemistry, Cum Laude, University of Florida, Gainesville, FL, 2006
Professional Positions
- Fellowship in Allergy and Immunology, University of Alabama at Birmingham, 2015
- Member, American Academy of Allergy, Asthma, and Immunology
- Member, American College of Allergy, Asthma, and Immunology
- Member, Travis County Medical Society
Awards & Honors
- Austin’s Top Doctors, Austin Monthly, 2021, 2022
- Texas Monthly Super Doctors “Rising Stars” - 2018, 2019, 2020

Patient Reviews

OVERALL PROVIDER RATING

Rating based on "Did the healthcare provider or doctor provide the care you expected?"

4.8out of 5

ARC Patient Feedback