Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Marco Jurado

Marco A. Jurado, AuD, FAAA

Audiology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Jurado is currently accepting new patients at: ARC Far West Medical Tower
📞 512-346-8888📞 512-346-8888

Marco A. Jurado, AuD, FAAA - Audiology - Austin Regional Clinic

Marco A. Jurado, AuD, FAAA

Audiology

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

I have always wanted to work in a field where I help others, and have been fortunate to do so by practicing Audiology. My passion is to work closely with the hard of hearing to provide them the tools and guidance to address their communication needs, including hearing aids, assistive devices, and communication strategies to overcome the difficulties associated with their hearing loss.

Personal Summary

Dr. Jurado grew up in El Paso, TX, and lived in several other cities around the country, including Austin for undergraduate school, before returning to Texas. He and his spouse have missed Austin and are glad to be back home, enjoying the warm weather and being closer to family. When he’s not working, Dr. Jurado enjoys cooking, hiking with his chocolate Lab, Spurs basketball, and traveling. His favorite Central Texas spot? “I absolutely love the natural wonder of Hamilton Pool!”

Professional Positions and Honors

Dr. Jurado is a Fellow in the American Academy of Audiology.

Recommended Resources

📅 Request an Appointment with Marco A. Jurado, AuD, FAAA

Joined ARC

2017

Education

B.S. in Communication Sciences & Disorders, B.A. in Psychology, The University of Texas at Austin, 2005

The University of Texas at Dallas, Callier Center for Communication Disorders, Dallas, TX, 2011

Certification

Certified by the American Speech-Language Hearing Association

Languages

Spanish

Comments or Questions?