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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Far West Ages seen: 4 - 18 Joined ARC: 2023
Rachael Bentley serves as a Pediatric Physician Assistant for ARC, caring jointly for Dr. James Anderson's patients in the area of Behavioral Health, specifically ADD and ADHD.
Rachael Bentley grew up in Arkansas, Kentucky, and Beaumont, TX. In her free time, Rachael enjoys cooking, camping, hiking, bird-watching, and exploring new dog parks with her dog. Among her favorite local activities is floating the Comal River.
Learn more about Physician Assistants.
I enjoy working with kids and young adults. Prior to my Physician Assistant studies and training, I was a high school biology teacher and dealt with behavioral health issues in a different setting. A career in medicine carries the unique opportunity to help others through physical and emotional ailments with communication and commitment. I believe in treating every patient with an individualized and empathetic approach, supported by evidence-based practical measures that lead to the best outcome for their life.
When you have concerns about your child’s mental or behavioral health, an ARC pediatric mental health physician or advanced practice clinician (APC) can work closely with you and your child to determine the kind of help and resources your child needs.
Learn More
Pharmacogenomic testing involves analyzing a patient's genetic makeup to understand how their genes influence their response to medications. This personalized approach helps tailor prescriptions, dosage, and treatment plans.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Rachel is super nice and relatable. She reassured me that I don?t need to find another doctor until I?m 25 for her department.
All my questions were answered well and in a timely manner. She even booked my next appointment!
Rachael Bentley is one of the best medical professionals I have ever interacted with. I would recommend her to anyone!
Great people,great service.
This doctor is amazing. We love her! She’s empathetic, professional and approachable.
She was very caring and comprehensive about treatment and next steps. I appreciated the knowledge she shared as well.
Rachael Bentley serves as a Pediatrics Physician Assistant for ARC, caring jointly for Dr. James Anderson's patients in the area of Behavioral Health, specifically ADD and ADHD.
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)