Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Michael de Lota

Michael F. de Lota, MDVideo Bio

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. de Lota is currently accepting new patients at: ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333

More Info

I grew up around health care as my father is a retired anesthesiologist and my mother, an RN. From them I learned that helping others is a privilege and have made it my life’s goal to serve others in their times of need. I chose Family Medicine because I believe that most chronic illness is preventable and medicine should be a proactive and not reactive practice. I strive to listen carefully to my patients’ concerns and provide them with the best and most current evidence-based tools they need to make informed decisions about their health care.

Personal Summary

In his free time, Dr. de Lota enjoys running on Lady Bird Lake, exercising with his wife, and cheering for the Texas Longhorns at football, baseball and basketball games. His favorite Central Texas locations include Auditorium Shores and Lake Austin."

Services Offered

Professional Positions and Honors

Dr. de Lota is a member of:
  •  American Academy of Family Physicians
  • Texas Academy of Family Physicians
  • American Medical Association
  • Travis County Medical Society
Dr. de Lota graduated with highest honors and commendation from Ross University, where he was the Graduation Commencement Speaker.

Recommended Resources

📅 Request an Appointment with Michael F. de Lota, MD

Joined ARC

2015

Education

B.A. in Biology and Classical Archaeology, The University of Texas at Austin, 2007

Medical School

Ross University School of Medicine- Roseau, Dominica, 2012

Residency / Internship

McLennan County Medical Education and Research Foundation- Waco, TX, 2015

Certification

Board Certified in Family Practice

Comments or Questions?