Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Ryan Peterson

Ryan P. Peterson, MD

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Peterson is currently accepting new patients.
Learn more about prenatal visits and pediatric meet & greets
ARC Cedar Park
📞 512-259-3467📞 512-259-3467

More Info

I initially chose to pursue a career in medicine because of the intellectual challenge it posed, but I later realized that relationships formed through clinical experiences are the most rewarding part of being a physician. I strive to foster open and constructive communication with my patients, to provide individualized care and guidance, and to do this cheerfully, with the goal of helping a child become the healthiest and happiest version of him/herself. I am fortunate to work in pediatrics, and I take the responsibility of caring for your child seriously.

Personal Summary

Dr. Peterson grew up in central Nebraska. As a relative newcomer to the Central Texas area, Dr. Peterson enjoys the food offerings and live music scene of Austin with his wife (also an ARC Pediatrician), reading, and college football (Nebraska fan, of course!).

Services Offered

Professional Positions and Honors

Dr. Peterson hold these memberships and honors:
  • Member, Travis County Medical Society
  • Resident Teaching Award, 2014
  • Resident Superstar Award, 2014

Recommended Resources

📅 Request an Appointment with Ryan P. Peterson, MD

Joined ARC

2018

Education

BS in Biology, University of Nebraska Lincoln, Lincoln, NE, 2006

Medical School

University of Nebraska-College of Medicine, Omaha, NE, 2013

Residency / Internship

University of California-Irvine/Children’s Hospital Orange County, Orange, CA, 2016

Certification

Board Certified in Pediatrics

Comments or Questions?