ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, August 22, 7:00pm – Sunday, August 23, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Nguyen grew up in Ho Chi Minh City (formerly Saigon) in Vietnam. When he is not working, Dr. Nguyen enjoys spending time with his wife and two children, working on his herbal/fruit gardens, catching up with Continuing Medical Education (CME), “random YouTube video bingeing,” and martial arts. Being relatively new to Central Texas, he looks forward to exploring the area and all it has to offer.
Learn more about Doctor of Osteopathic Medicine (DO).
Growing up and seeing the suffering of patients in Vietnam due to limited resources, knowledge, and insurance structure, I wanted to help as a doctor. Internal Medicine gives me the opportunity to provide comprehensive and holistic solutions for each patient. We were taught that 60-70% of the useful information is from the clinical story, but I believe such information is from listening to patients, giving them the benefit of the doubt, and creating a shared solution that will work for the individual.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventive measures for you.
Learn More
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
Preventive health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-819-0264 Fax: 512-406-6242
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Dr. Nguyen hands down is one of your best doctors on staff at ARC. He is the type of doctor that listens to you attentively and genuinely cares for your wellbeing. I never feel rushed and he makes sure to answer all my questions. Him and his MA, always make sure I’m taken care of and make my visits meaningful to me. I hope he is with ARC forever. Protect this man at all costs!
Best Doctor In Texas
Dr. Chau Nguyen went the extra mile in answering my questions, addressing important issues and managing my case in regard to a new and very serious health care concern. He spent extra time and stayed after hours. I deeply appreciate it.
as always, friendly, listens, explains. shows obvious care.
Dr Nguyen is awesome, he takes time to explain things and helps me actually understand what I need to do to improve my health
Dr Nguyen is a wonderful caring doctor. I would highly recommend him!
Should you see a family medicine or internal medicine doctor?
August 9, 2023 2 min read
“Walking regularly is a great healthy habit,” says Chau B. Nguyen, DO, Internal Medicine at ARC Georgetown. Read his top tips to help make walking fun!
March 14, 2022 1 min read
ARC is pleased to announce that Chau B. Nguyen, DO, Internal Medicine, has joined the team at ARC Georgetown. Find out where Dr. Nguyen thinks the best patient information comes from.
September 15, 2021 1 min read
Dr. Nguyen is currently accepting new patients.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)