Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Georgetown Ages seen: 18 - 99 Languages: Vietnamese Joined ARC: 2021
Dr. Nguyen grew up in Ho ChiMinh City (formerly Saigon) in Vietnam. When he is not working, Dr. Nguyen enjoys spending time with his wife and two children, working on his herbal/fruit gardens, catching up with Continuing Medical Education (CME), “random YouTube video bingeing,” and martial arts. Being relatively new to Central Texas, he looks forward to exploring the area and all it has to offer.
Learn more about Doctor of Osteopathic Medicine (DO).
Growing up and seeing the suffering of patients in Vietnam due to limited resources, knowledge, and insurance structure, I wanted to help as a doctor. Internal Medicine gives me the opportunity to provide comprehensive and holistic solutions for each patient. We were taught that 60-70% of the useful information is from the clinical story, but I believe such information is from listening to patients, giving them the benefit of doubt, and creating a shared solution that will work for the individual.
A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Learn More
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-819-0264 Fax: 512-406-6242
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Everything was great. Due to weather we had a teleconference.
Caring, considerate, attention to detail, explained the diagnosis very well
Very caring and attentive and I feel that I am being heard.
Dr really shows he cares about you and your health
Excellent care
Nothing comes to mind, it was nice to see a Doc. I haven’t since I was a child
“Walking regularly is a great healthy habit,” says Chau B. Nguyen, DO, Internal Medicine at ARC Georgetown. Read his top tips to help make walking fun!
March 14, 2022 1 min read
ARC is pleased to announce that Chau B. Nguyen, DO, Internal Medicine, has joined the team at ARC Georgetown. Find out where Dr. Nguyen thinks the best patient information comes from.
September 15, 2021 1 min read
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Dr. Nguyen is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)