Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Adriana Pratt

Adriana A. Pratt, MD

Family Medicine

4.8 of 5
(505) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Pratt is currently accepting new patients at: Book Now ARC Bee Cave
📞 512-676-2500📞 512-676-2500

More Info

I come from a family of doctors, so I was exposed to medicine very early in my life, often going to the hospital or clinic with my parents. I chose Family Medicine because it gives me the opportunity to see patients of all ages, diagnosing and treating many different conditions. I believe that knowledge is the key to both preventing and managing chronic disease. I like to teach my patients about the condition so they can make the best decisions regarding their health.

Dr. Pratt welcomes patients for well-woman exams, IUDs (Skyla®, Paragard® and Mirena®), and Nexplanon®.

Personal Summary

When she is not working, Dr. Pratt has many interests, including knitting, sewing, painting, gardening, baking, and enjoying time with her husband and two young children. She also loves learning new techniques for creating handmade items. Dr. Pratt’s favorite locale is the South Congress area in Austin.

Professional Positions and Honors

Dr. Pratt is a member of the Travis County Medical Society, and served as an Assistant Professor at the Department of Family Medicine, Georgia Regents University, Augusta, GA, from 2014-2015.

Recommended Resources

Joined ARC


Medical School

Universidad Anahuac – Escuela de Medicina, Anahuac University, Estado de Mexico, Mexico, 2005

Residency / Internship

Floyd Medical Center Family Medicine Residency Program, Rome, GA, 2010
Georgia Regents University Family Medicine Residency Program, Augusta, GA, 2012


Board Certified in Family Medicine



Comments or Questions?