Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Far West Medical Tower Ages seen: 0 - 99 Joined ARC: 1993
I believe in practical approaches to treat medical problems. I enjoy working with both children and adults.
Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.
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Balloon sinuplasty is minimally invasive and effective at relieving symptoms of chronic sinusitis. ENT doctors can open up blocked sinus passageways and drain mucus buildup in patients suffering from chronic sinusitis symptoms by using a flexible balloon catheter.
There are a lot of different cancers covered under "head and neck cancers." These cancers can start in the sinuses, mouth, tongue, throat, tonsils, salivary glands, and voice box.
Inspire Hypoglossal Nerve Stimulation is an FDA-approved obstructive sleep apnea treatment that opens up your airway while you sleep, without a mask. This small device is placed using an outpatient procedure, and the recovery process is short and easy compared to other sleep procedures. You will use a remote to control the device on your own schedule. While you sleep, Inspire allows you to breathe normally and sleep peacefully using nerve stimulation.
Our ENT specialists diagnose and treat sleep apnea through medicine and medical devices such as a CPAP machine.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.
Tonsillectomies and adenoidectomies are surgeries to have the tonsils and adenoids removed. Often the tonsils and adenoids are removed at the same time. But sometimes, only one or the other is removed.
Our ENT specialists can help treat your voice problems through consultation, medicine, or surgery (if necessary).
512-346-8888 Fax: 512-406-7321
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Front desk staff was very capable, but the person I spoke to didn't have good interaction skills. She didn't look at me and was quite brusk. This is the first time I have experienced this at ARC - it it more typical to have a warm and friendly greeting in your offices - probably this was just an off day for the individual.
One thing that is a little frustrating is frequently waiting 30 minutes or more for my appointment on the day of the appointment with some doctors I see at the Far West location.
Dr. Leary is great. Informative, thoughtful and caring. He takes the time needed to ensure all issues and concerns are addressed.
A perfect visit
Explained what he was doing before and during the procedure so I knew what was going on.
The nurse and the doctor were really nice and patient with me since I was very nervous. I really appreciated it.
There is an FDA-approved CPAP alternative. Attend this free webinar August 26 with ARC Ear Nose and Throat (ENT) specialist, Joseph Leary, MD and start breathing easier.
August 18, 2021 0 min read
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Dr. Leary is currently accepting new patients at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)