Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Ky Nguyen

Ky Q. Nguyen, MDVideo Bio

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Nguyen is currently accepting new patients.
Learn more about prenatal visits and pediatric meet & greets.
ARC Anderson Mill
📞 512-250-5571📞 512-250-5571

More Info

I treat my patients like extended family members. They deserve and receive my full attention at each visit. Besides caring for their over all well-being, I like to know how they are doing in their lives.

Dr. Nguyen offers ear piercing to patients 6 months and older, generally after the first two rounds of childhood vaccinations have been administered.

Personal Summary

After practicing in Baton Rouge, Louisiana for 12 years, Dr. Nguyen, his wife, and three children relocated to Austin in 2008. He enjoys growing orchids, doing handy work around the house, and practicing meditation. Dr. Nguyen’s volunteer work includes mission trips to Houston through RAM (Rural Area Medical) in late 2017, and to Vietnam in 2016 and 2018, serving as a co-director for a team of 50 healthcare providers and non-healthcare volunteers from the U.S. He also teaches youths at a Buddhist temple on the weekends. Dr. Nguyen is fluent in Vietnamese.

Services Offered

Professional Positions and Honors

  • Best Doctors in America®, 2017-18
  • Member, Travis County Medical Society
  • Patient’s Choice Award, Vitals.com, 2008, 2009
  • Louisiana’s Top Doctors, Louisiana Life Magazine, 2007-2008
  • Ochsner Health System (Baton Rouge) Spirit of Caring Award, 2003 and 2006
  • “Baton Rouge Doctor of the Month,” Health Care Highlights Magazine, 2005
  • Clinical Assistant Professor, Department of Pediatrics The Texas A&M Health Science Center - College of Medicine

Recommended Resources

📅 Request an Appointment with Ky Q. Nguyen, MD

Joined ARC

2008

Education

B.S. in Biology from Baylor University, Waco, TX, 1989

Medical School

Louisiana State University School of Medicine, New Orleans, LA, 1993

Residency / Internship

Louisiana State University Medical Center, New Orleans, LA, 1996

Certification

Board Certified in Pediatrics

Languages

Vietnamese

Comments or Questions?