Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Ajay Gupta

Ajay K. Gupta, MD, MBA, MHA

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Gupta only sees patients on-call. ARC Quarry Lake
📞 512-338-8388📞 512-338-8388

More Info

I really enjoy the diversity that family medicine has to offer. I feel that the scope of knowledge required to be a good family medicine physician is the most challenging of all medical specialties. I believe in team effort. Sometimes there is more than one way to approach my patients’ medical issues. I try to present all these choices and rank them in order, but ultimately, I want my patients to take charge and be the manager of their health plan after being armed with this guidance. I always try to value my patients’ time and feel honored to serve as a physician to each and every one of them.

Personal Summary

Dr. Gupta grew up in Houston. When he is not working, he says his children keep him and his wife extremely busy, including all-day soccer or basketball games. The couple enjoys low-key concerts, movies, or casual dinners with friends. Dr. Gupta says they love to travel and try to combine traveling with hiking and rafting with their sons, and in the summer, escape the Texas heat and travel to cooler climates. His favorite Central Texas spots are the hike and bike trails, followed by “our vast array of dining choices!”

Professional Positions and Honors

Dr. Gupta holds these positions and honors:
  • Past President (2016), Texas Academy of Family Physicians
  • Past Chairman (2016-2017), Board of Directors, Texas Academy of Family Physicians
  • Member, American Academy of Family Physicians
  • Member, Texas Medical Association
  • Member, Travis County Medical Society

Recommended Resources

Joined ARC

2019

Education

B.S. in Biology and Chemistry, Houston Baptist University, Houston, TX, 1990 Masters of Business Administration and Healthcare Administration, Western Governors University, Austin, TX, 2018

Medical School

University of Texas Health Science Center, San Antonio, TX, 1994

Residency / Internship

CHRISTUS Spohn Memorial Hospital, Corpus Christi, TX, 1997

Certification

Board Certified in Family Medicine

Comments or Questions?