Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Steven Rasmussen

Steven E. Rasmussen, MD, FAAD

Dermatology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Rasmussen is currently accepting new patients at: ARC Southwest
📞 512-282-8967📞 512-282-8967

More Info

I can honestly say I truly love what I do, and I can’t imagine doing anything else. I feel honored to have the privilege to practice medicine. I do believe medicine is an art, and I strive every day to hone my skills to provide the absolute best possible care to my patients. My interactions with my patients are what give me the biggest joy in my day and what makes all my hard work and effort worth it.

Dr. Rasmussen also offers cosmetic dermatology services using state of the art equipment.
 

Personal Summary

When he is not playing with his Boston terriers, Ginny and Zooey, Dr. Rasmussen enjoys taking advantage of all the fun activities Austin has to offer, especially trying out new restaurants, as well as traveling across the country and the world.

Services Offered

Professional Positions and Honors

  • ARC Chief of Dermatology.
  • Fellow of the American Academy of Dermatology
  • America’s Best Dermatologist Listing, Consumer’s Research Council of America, 2010-2018 
  • Top 10 Dermatologists in Austin, Vitals.com
  • Patients’ Choice Award and Compassionate Doctor Award, Vitals.com, 2012-2018 
  • On-Time Physician Award, Vitals.com, 2009, 2014-2018
  • Top 10 Best Rated Dermatologists from RateMDs.com   
  • Austin Under 40 award finalist, 2008
  • Excellence in Patient Satisfaction award, BSM Consulting
  • Member, American Society of Dermatologic Surgery
  • Member, American Society for Laser Medicine and Surgery
  • Member, American Society of Cosmetic Dermatology and Aesthetic Surgery
  • Member, American Contact Dermatitis Society
  • Member, Texas Dermatology Society
  • Member, Austin Dermatological Society
  • Member, American Medical Association
  • Member, Performance Measurement Task Force, American Academy of Dermatology
  • Oversight Committees on Quality Improvement, Credentialing, and Peer Review for a Texas Medicaid program
  • Panelist for dermatology topics and peer reviewer for Healthy Aging magazine
  • Member, National Education Faculty and Speakers’ Bureau for Allergan and Lumenis, training and lecturing other physicians in aesthetic medicine including Botox, fillers and laser procedures.

Recommended Resources

📅 Request an Appointment with Steven E. Rasmussen, MD, FAAD

Joined ARC

2006

Medical School

Uniformed Services University School of Medicine, Bethesda, MD, 1995

Residency / Internship

San Antonio Uniformed Services Health Education Consortium, Fort Sam Houston, Texas, 2001

Certification

Board Certified in Dermatology

Comments or Questions?