Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Cao relocated her practice on Monday, July 13, 2026, to ARC Cedar Park Building B. Her last day seeing patients at ARC Medical Plaza Specialty was on Friday, July 10, 2026. Read letter.
Dr. Cao has lived in the Austin area since 2014. When she’s not working, Dr. Cao loves to spend time with her husband and two girls. The family enjoys reading, cooking, and traveling together. One of their favorite local spots is Zilker Park, where activities like the playground, train, swimming in Barton Springs, walking along the riverbank, and the Kite Festival are enjoyed by them all.
Dr. Cao performs screenings and procedures at:
I chose a career in medicine because I enjoy understanding and helping people. I also love the fact that in medicine, scientific innovations continuously empower physicians to cure diseases that have been hard to manage in the past. I believe caring for patients as people is really at the heart of medicine, and it’s a great privilege to be able to help people in need. My practice approach is simple: listen carefully, examine thoroughly, then tailor care as much as possible to an individual’s needs.
An anoscopy is used to examine the anal canal and rectum with an anoscope to help diagnose anal and rectal conditions.
A colonoscopy is a safe and effective way to examine the health of the colon (large intestine), rectum, and if necessary, the small intestine. It is typically a 20-30 minute outpatient procedure performed at a hospital or surgery center.
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Screening tests for colorectal cancer, as well as methods to try to prevent it. In addition to regular colorectal cancer screenings, exercise and maintaining a healthy weight can reduce your risk of colorectal cancer.
An esophageal dilation is used to widen a narrowed section of your esophagus, relieving difficulty swallowing or dysphagia.
This procedure helps check the sigmoid colon, the inside of a part of the large intestine.
Gastroenterologists and advanced practice clinicians (APCs) can evaluate and provide care for diseases that affect the digestive system, which includes the gastrointestinal tract (esophagus, stomach, small intestine, large intestine, rectum, and anus) as well as the pancreas, liver, bile ducts, and gallbladder.
Helicobacter pylori (H. pylori) is a type of bacteria that infects your stomach. It can damage the tissue in your stomach and the first part of your small intestine.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
An upper endoscopy is a procedure to examine the inner lining of the upper digestive tract.
512-259-3467 Fax: 512-406-7303
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
I was confused about the location where the doctor was
I was not rushed with any of my questions and Dr. Cao answered them all and offered great advice for my issues.
I really liked Dr. Cao. She did not rush the appointment and took time to explain my diagnosis. Her nurse also was most efficient.
I liked all the staff members.. each one of them I encountered were very helpful and courteous.
Dr Cao and her nurse were great. Very understanding and helpful.
Dr. Cao provided Excellent, caring, and thorough.
50 ARC physicians named to Austin Monthly's "Austin’s Top Doctors 2024." See who's on the list.
January 4, 2024 < 1 min read
Dr. Cao is currently accepting new patients. Call to schedule at:
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)