Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Weiwei Cao

Weiwei Cao, MD, PhD

Gastroenterology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Cao is relocating her practice to ARC Round Rock and ARC Cedar Park Medical Plaza, where she will start seeing patients on January 30th. Her last day at ARC South and ARC Far West will be January 29th. (Read letter) ARC Cedar Park Medical Plaza
📞 512-260-1581📞 512-260-1581
ARC Round Rock
📞 512-244-9024📞 512-244-9024

Weiwei Cao, MD, PhD - Gastroenterology - Austin Regional Clinic

Weiwei Cao, MD, PhD

Gastroenterology

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

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More Info

I chose a career in medicine because I enjoy understanding and helping people. I also love the fact that in medicine, scientific innovations continuously empower physicians to cure diseases that have been hard to manage in the past. I believe caring for patients as people is really at the heart of medicine, and it’s a great privilege to be able to help people in need. My practice approach is simple: listen carefully, examine thoroughly, then tailor care as much as possible to an individual’s needs.

Personal Summary

Dr. Cao has lived in the Austin area since 2014. When she’s not working, Dr. Cao loves to spend time with her husband and two girls. The family enjoys reading, cooking, and traveling together. One of their favorite local spots is Zilker Park, where activities like the playground, train, swimming in Barton Springs, walking along the riverbank, and the Kite Festival are enjoyed by them all.

Services Offered

Professional Positions and Honors

Dr. Cao holds these memberships and honors:
  • Member, American College of Gastroenterology
  • Member, American Gastroenterological Association
  • Member, American Society for Gastrointestinal Endoscopy
  • Member, Travis County Medical Society
  • National Institute of Health/National Institute of Allergy and Infectious Diseases research grant awardee, 2011
  • National Institute of Health/National Institute of Diabetes and Digestive and Kidney Diseases training grant awardee, 2011

Recommended Resources

Joined ARC

2017

Education

Ph.D in Epidemiology, University of California at Los Angeles, 2007

Medical School

Taishan Medical University, China, 1998

Residency / Internship

Yale University/Danbury Hospital, Danbury, CT, 2010

Fellowship

Gastroenterology, University of California at Los Angeles, 2013

Certification

Board Certified in Gastroenterology
Board Certified in Internal Medicine

Languages

Mandarin Chinese

Comments or Questions?