COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Medical Plaza Specialty Ages seen from 18 to 99 Languages: Mandarin Chinese
Dr. Cao has lived in the Austin area since 2014. When she’s not working, Dr. Cao loves to spend time with her husband and two girls. The family enjoys reading, cooking, and traveling together. One of their favorite local spots is Zilker Park, where activities like the playground, train, swimming in Barton Springs, walking along the riverbank, and the Kite Festival are enjoyed by them all.
I chose a career in medicine because I enjoy understanding and helping people. I also love the fact that in medicine, scientific innovations continuously empower physicians to cure diseases that have been hard to manage in the past. I believe caring for patients as people is really at the heart of medicine, and it’s a great privilege to be able to help people in need. My practice approach is simple: listen carefully, examine thoroughly, then tailor care as much as possible to an individual’s needs.
A colonoscopy is a safe and effective way to test for cancer in the colon or rectum (colorectal cancer). A colon cancer screening is typically a 20-30 minute outpatient procedure performed at a hospital or surgery center.
Learn More
Screening tests for Colorectal Cancer, as well as methods to try to prevent it. In addition to regular colorectal cancer screenings, exercise and maintaining a healthy weight can reduce your risk of colorectal cancer.
What you eat can contribute to digestive problems. Changing your diet and lifestyle, avoiding certain foods, and managing stress may offer significant benefits.
Gastroenterologists can evaluate and treat diseases that affect the digestive system, which includes the gastrointestinal tract (esophagus, stomach, small intestine, large intestine, rectum, and anus) as well as the pancreas, liver, bile ducts, and gallbladder.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-260-1581 Fax: 512-406-7309
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
Extremely efficient office. My appointment was on time. Dr Cao is outstanding from her helpful explanations, to listening and answering questions. Her nurse is equally good.
Wonderful experience. Dr. really listened. Will definitely recommend.
Doctor disinterested
The staff was very friendly and personable. A+
One of the best timely and helpful doctor's office visits I've ever had. Everything was explained so well and they were so helpful.
The doctor was very thorough with the medical help and advice.
Dr. Cao is currently accepting new patients. Call to schedule at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)