Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Jeremy Sebastian

Jeremy (Scott) Sebastian, MD

Ear, Nose, and Throat (ENT)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Sebastian is currently accepting new patients at:
ARC South 1st Specialty
📞 512-443-1311📞 512-443-1311

More Info

I aim to utilize proven methods to treat all head and neck disorders, with a special interest in nasal airway surgery, thyroid surgery, voice complaints and sinus surgery. I believe in healthy physician-patient relationships, where well-informed patients are directly involved in making decisions about their health care.

Personal Summary

Dr. Sebastian, his wife, spirited children, and dogs live in south Austin, where they enjoy the outdoors and culture of the city.

Services Offered

Professional Positions and Honors

  • "Rising Star," Texas Monthly, 2012, 2013, 2014 
  • Compassionate Doctor Recognition, 2011 
  • Patients’ Choice Award, 2011
  • "Super Doctors," Texas Monthly, 2017, 2018
  • Member, Alpha Omega Alpha Medical Honor Society
  • Member, Texas Medical Association
  • Member, Travis County Medical Society
  • Member, American Academy of Otolaryngology – Head and Neck Surgery
  • Member, American Rhinologic Society
  • Member, Triological Society  
  • Past President, Theta Kappa Psi International Medical Fraternity

Recommended Resources

📅 Request an Appointment with Jeremy (Scott) Sebastian, MD

Joined ARC

2012

Education

B.A. in Philosophy, Cum Laude, Phi Beta Kappa, Baylor University, Waco, TX, 1997

Medical School

University of Texas Medical Branch, Galveston, TX, 2003

Residency / Internship

University of Illinois at Chicago Department of Otolaryngology - Head and Neck Surgery, Chicago, IL, 2008

Certification

Board Certified in Otolaryngology

Comments or Questions?