Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Caroline (Carrie) Kaufman

Caroline (Carrie) A. Kaufman, MD

Obstetrics/Gynecology (Ob/Gyn)

4.8 of 5
(411) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Kaufman and her colleagues have moved to a new location by St. David’s North Austin Medical Center, and our clinic name has changed to ARC North Austin Ob/Gyn. (see flyer) ARC North Austin Ob/Gyn
📞 512-994-2662📞 512-994-2662

More Info

I strongly believe in personal agency. My philosophy in medicine is to help provide my patients with the information they need to make healthcare decisions that are right for them. My office is always a no-judgment zone. I look forward to the variety in my work and I am always learning. Preventive and holistic care, gender affirming and non-binary care, adolescence, menopause, pregnancy, sexual health, and minimally invasive surgery are all areas of interest that I have. I work hard to truly listen and to empower people of all ages and walks of life.

Labor and Delivery services provided at:
St. David's North Austin Medical Center

Personal Summary

Dr. Kaufman is a transplant from Massachusetts who has found a home in Austin. She enjoys her family, live music, good food, roller derby, and advocacy. She speaks good Spanish and misses skiing. Go Patriots!

Services Offered

Professional Positions and Honors

  • Associate Chief of ARC Ob/Gyn Department
  • Fellow, American Congress of Obstetricians and Gynecologists
  • Dr. Eugene Toy Leadership and Advocacy Fellow
  • Member, Society for Minimally Invasive Surgery
  • Member, Travis County Medical Society
  • Served as Chief Resident, Obstetrics and Gynecology, and as Residency Association President during her residency at UT Southwestern Austin

Recommended Resources

📅 Request an Appointment with Caroline (Carrie) A. Kaufman, MD

Joined ARC

2013

Education

B.S. in Biochemistry, Cum Laude, Tufts University, Boston, MA, 2002

Medical School

University of Massachusetts Medical School, Worcester, MA, 2009

Residency / Internship

University of Texas Southwestern, Austin, TX, 2013

Certification

Board Certified in Obstetrics and Gynecology

Languages

Spanish

Comments or Questions?