Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.
If you don’t respond to renewal or information requests from HHS, you could lose your coverage.
Attention Medicaid recipients: It’s time to renew! Look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering, or sent electronically to members who signed up for electronic notices.
Complete and return renewal packets and requests for information on time. Contact HHSC to report any changes (such as contact information, pregnancy, or household changes) as soon as possible.
No longer qualified for Medicaid?
Children: Most kids can still be covered through the Children’s Health Insurance Program / CHIP. For details, check your Medicaid notice or call 800-964-2777.
Adults: Adults may be able to get financial assistance to pay for a health insurance plan through the health insurance Marketplace. To apply, visit www.healthcare.gov or call 800-318-2596.
Update your information at YourTexasBenefits.com or call 2-1-1 and select option 2.
Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.
Atención beneficiarios de Medicaid: ¡Es momento de renovar sus beneficios! Esté atento a los avisos de renovación enviados por correo postal en sobres AMARILLOS que dicen “ACCIÓN REQUERIDA” en rojo, o por correo electrónico a quienes se inscribieron para recibir avisos electrónicos.
Llene y envíe los paquetes de renovación y las solicitudes de información a tiempo. Comuníquese con la HHSC para reportar cualquier cambio (como información de contacto, si hay un embarazo y cambios en el hogar) lo antes posible.
¿No califica más para Medicaid?
Niños: La mayoría de los niños todavía pueden obtener cobertura a través del Programa de seguro médico para niños/CHIP. Para obtener más detalles, consulte su aviso de Medicaid o llame al 800-964-2777.
Adultos: Los adultos pueden obtener cobertura del Mercado de seguros médicos. Visite www.healthcare.gov o llame al 800-318-2596.
Actualice su información en YourTexasBenefits.com o llame al 2-1-1 y seleccione la opción 2.
ARC will receive the updated COVID-19 vaccine in the coming weeks. We will open schedules as soon as we have vaccine. Check here for updates.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Far West Medical Tower Joined ARC: 2021
Originally from Oceanside, CA, Sheri settled in Texas in 2009. When she is not working, she enjoys spending time with her husband and two grown daughters, traveling, and playing with their ShihTzu, Archie. “Cooking and gardening are also passions you will hear me talking about when I have the chance,” she says. Sheri is also passionate about helping underserved patients and through her membership in Operation KidDocs, provides surgical services to the pediatric population in Guatemala. As for favorite local spots, she loves the variety of live music and food offered in the Austin area “at any of the beautiful venues around town.”
Coming from a family of healthcare providers, including a midwife grandmother and cousins who are physicians and nurses, I knew health care was in my future. My passion for health care started as a Certified Nurses Assisistant at age 18, then as an Licensed Vocational Nurse, Registered Nurse, and finally as a Nurse Practitiioner. Compassion and empathy are the first approach when seeing patients and devising a comprehensive plan to assist them in making the best decisions in their care.
ARC offers continuing care for regional musculoskeletal disorders for hand pain, shoulder pain, hip pain, and knee pain.
ARC rheumatologists help you learn about diseases and treatments to further aid your well-being.
ARC Rheumatology offers outpatient specialty care for patients with chronic rheumatic disease.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
ARC Rheumatology offers therapeutic intra-articular and soft tissue Injections and aspirations.
512-346-8888 Fax: 512-406-7321
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
NP Sheri Valencia has a warm, friendly and professional demeanor. She provided and explained all the information I needed to plan for the next phase of my health care. I am grateful for her guidance.
Doctor was extremely patient
Sheri Valencia listened to me, asked questions and seemed to genuinely care about my health and wellbeing. Thank you.
This was my 1st visit with NP Sheri Valencia. She is fantastic! She is a great listener, asked me questions, and was genuinely concerned about my treatment comfort level. This REALLY matters to me. IN THE PAST, I was recommended to insistent doctors who did not care about what I had to say. I never went back to them.(The last time I checked, I still lived in my body, and I listen to it.) I'm always willing to listen to a doctor or NP that respects my input about MY care. I'm thankful Sheri is my NP now, though I still think VERY highly of Dr. Chadha. Glad she has quality help in Sheri. Thanks, Sheri!
Sheri was very patient with me and answered all of my many questions. She was caring and spent extra time giving me helpful information and anecdotes about her experience with the Reclast infusion. She took time to show me the infusion area of the clinic, to calm any of my apprehension. She is a valuable asset to your organization.
Thorough doing her job.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)