Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Sheri Valencia

Sheri L. Valencia, APRN, MSN, FNP-C

Rheumatology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

More Info

Coming from a family of healthcare providers, including a midwife grandmother and cousins who are physicians and nurses, I knew health care was in my future. My passion for health care started as a Certified Nurses Assisistant at age 18, then as an Licensed Vocational Nurse, Registered Nurse, and finally as a Nurse Practitiioner. Compassion and empathy are the first approach when seeing patients and devising a comprehensive plan to assist them in making the best decisions in their care.

Learn more about Advanced Nurse Practitioners.

Personal Summary

Originally from Oceanside, CA, Sheri settled in Texas in 2009. When she is not working, she enjoys spending time with her husband and two grown daughters, traveling, and playing with their ShihTzu, Archie. “Cooking and gardening are also passions you will hear me talking about when I have the chance,” she says. Sheri is also passionate about helping underserved patients and through her membership in Operation KidDocs, provides surgical services to the pediatric population in Guatemala. As for favorite local spots, she loves the variety of live music and food offered in the Austin area “at any of the beautiful venues around town.”

Services Offered

  • Continuing Care for Regional Musculoskeletal disorders for Hand Pain, Shoulder Pain, Hip Pain, Knee Pain
  • Education on Rheumatologic Diseases and Treatments
  • Infusion Therapy
  • Outpatient Specialty Care for Patients with Chronic Rheumatic Diseases
  • Telemedicine Visits
  • Therapeutic Intra-Articular and Soft Tissue Injections and Aspirations

Professional Positions and Honors

  • Member, American Association of Nurse Practitioners
  • Board Member, Operation KidDocs

Recommended Resources

Joined ARC

2021

Education

Associate in Arts in Nursing, Palomar College, San Marcos, CA, 2005
B.S. in Nursing, University of Texas at Arlington, Arlington, TX, 2013
M.S. in Nursing, Maryville University, St. Louis, MO, 2019

Certification

Certified Nurse Operating Room, Competency & Credentialing Institute

Comments or Questions?