Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

David Kung

David C. Kung, MD

Rheumatology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Kung is currently accepting new patients at: ARC Cedar Park Medical Plaza
📞 512-260-1581📞 512-260-1581

David C. Kung, MD - Rheumatology - Austin Regional Clinic

David C. Kung, MD

Rheumatology

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

I chose rheumatology as a specialty because it allows me to treat a wide range of people of all ages, and to follow and help them through the rest of their lives. Often rheumatological disease can be very debilitating and it is rewarding to see the change we are able to make in their lives. I believe in having meaningful conversations to develop insight into my patients’ understanding of their condition, their needs and priorities, possible limitations or cultural considerations. Developing lasting patient-physician relationships helps me facilitate a deeper understanding of their condition and helps me navigate the sometimes confusing treatment options so each can choose the best evidence-based treatment that fits his or her needs.

Personal Summary

Dr. Kung grew up in Victoria, TX, and enjoys “running in the great outdoors – I even did the Austin Marathon!” He also likes to shop for fresh foods to cook at home, traveling to learn about new cultures, and meeting new people to learn their stories. His favorite spots in Central Texas are Barton Springs pool in the summer, Lady Bird Lake in the spring, and McKinney Falls for hiking in the fall/winter months.

Services Offered

Professional Positions and Honors

Dr. Kung is a member of:
  • Texas Medical Association
  • American College of Rheumatology
  • Travis County Medical Society

Recommended Resources

📅 Request an Appointment with David C. Kung, MD

Joined ARC

2017

Education

B S in Biochemistry, Dean’s Scholars Honors and Magna Cum Laude, The University of Texas at Austin, 2008

Medical School

University of Texas Health Science Center at Houston, TX, 2012

Residency / Internship

University of Texas Health Science Center at Houston, TX, 2017

Fellowship

Rheumatology, University of Texas Health Science Center at Houston, Houston, TX, 2017

Certification

Board certified in Internal Medicine and Rheumatology

Comments or Questions?