Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

James Wang

James H. Wang, MD

Family Medicine

4.8 of 5
(76) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Wang is currently accepting new patients: Book Now ARC Bee Cave
📞 512-676-2500📞 512-676-2500

More Info

Growing up, I always thought that health care provides healing and comfort for others and is a truly gratifying profession. I really loved my family doctor and dreamed about becoming one. Family Medicine is special because instead of focusing on a specific disease/problem, it focuses on the person as a whole. In my practice, the patients always come first. It is my role to listen and guide them with my medical expertise so they can all have all the information available, and together we can make the best medical decision specifically suited for each patient.

Personal Summary

Dr. Wang was born in China but grew up in north Austin, and after his training in San Antonio and Odessa, is happy to be “back home!” When he is not at work, Dr. Wang enjoys spending time with his family, including two small children, at a local park or exploring new places in Austin. He also likes to read detective novels and play Ultimate Frisbee. Among his favorite local areas is Fredericksburg in the Hill Country, “a great place to spend a casual day eating and wandering.”

Services Offered

Professional Positions and Honors

Dr. Wang holds these memberships and honors: 
  • Member, Travis County Medical Society 
  • Member, American Academy of Family Physicians 
  • Outstanding Resident Award, Texas Tech University Health Science Center at the Permian Basin, 2019

Recommended Resources

Joined ARC

2022

Education

BA in Plan II Honors Program, The University of Texas at Austin, 2010

Medical School

University of Texas Health Science Center at San Antonio, School of Medicine, San Antonio, TX 2016

Residency / Internship

Texas Tech University Health Science Center at the Permian Basin, Department of Family and Community Medicine, Odessa, TX, 2019

Certification

Board Certified in Family Medicine

Languages

Mandarin Chinese

Comments or Questions?