COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Specialty and Pediatrics Ages seen from 15 to 99
Angela grew up in a suburb of Minneapolis, MN. When she is not working, Angela enjoys being outdoors, including paddleboarding on Lady Bird Lake, hiking the trails in Austin, and exploring the many State parks. She also enjoys taking dance classes at Ballet Austin, volunteering to serve refugees and immigrants, and spending time with her “spunky dog, Bear.”One of her favorite area locales is the greenbelt, where, she says, “you feel like you’ve escaped to a little oasis outside the city.”
It was at a young age that I knew I wanted to be a part of something that met people at their most vulnerable state with a heart of compassion and empathy. I believe in listening to the patient, allowing them to feel seen and heard, and then coming alongside them to help find a solution that works for their specific needs. It’s knowing who the patient is and understanding what their health and wellness goals are that enables me to partner with them to achieve those goals.
512-443-1311 Fax: 512-406-6266
Ms. Ekern is a member of the Sigma Theta Tau International HonorSociety of Nursing.
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
Couldn’t have asked for any better care!
Feel like it could have been a zoom visit. And the instructions for the colonoscopy prep could have been emailed
I like that the appointment is timely and quick. I check in and wait no more than five minutes in the waiting area and no more than 5 minutes in the room
Quick
Excellent staff checking in and leaving the appointment, clean facility and everything organized keep up the good team work.
Me gustó la amabilidad del personal de ARC.
Ms.Ekern assists the General Surgeons in providing evaluation, education, andtreatment of general surgical issues.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)