Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Anne Adams

Anne C. Adams, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Adams is currently accepting new patients. ARC South 1st
📞 512-443-1311📞 512-443-1311

More Info

I chose a career in Family Medicine because I wanted to be able to work with all ages, from newborns to geriatrics, and everything in between. Family Medicine seemed like the perfect fit because I can do a little bit of everything, while building relationships with my patients and their families. I believe in treating everyone as I would like to be treated, taking the time to listen, and providing the best care I can.

Personal Summary

Dr. Adams grew up in Covington, KY, a city just south of the Ohio River. When she is not working, she loves hanging out with her husband and dog, and exploring “all the cool things Central Texas has to offer.” Dr. Adams is relatively new to the area, but lists Live Oak Brewing and Lady Bird Lake among her favorite spots – so far!

Professional Positions and Honors

Dr. Adams holds these memberships and honors:
  • Member of the Travis County Medical Society
  • Member, American Academy of Family Physicians
  • Member, Texas Medical Association
  • Served as President of the Alpha Epsilon Delta Pre-Medical Honors Society at the University of Dayton

Recommended Resources

📅 Request an Appointment with Anne C. Adams, MD

Joined ARC

2018

Education

BS in Premedicine, Magna cum laude, University of Dayton, Dayton, OH, 2010

Medical School

University of Cincinnati, Cincinnati, OH, 2014

Residency / Internship

The Christ Hospital/University of Cincinnati, Cincinnati, OH, 2017

Certification

Board Certified in Family Medicine

Comments or Questions?